Automotive Mechanical Claims Specialist

PEG Staffing & Recruiting; Fenton (MO); On-site; USD 42,000 - 55,000; Full time

Job summary

PEG Staffing & Recruiting in Missouri seeks a claims support specialist to process and adjudicate mechanical vehicle service contract claims. You will handle inbound calls, review repair information, determine coverage, authorize repairs, and document activity in the system.

Ideal candidates have 2+ years in automotive repair or related fields and strong customer service skills, with proficiency in Microsoft Office (Outlook) and clear communication.

Qualifications

• 2+ years of experience in automotive repair or related automotive environment.
• 2+ years of customer service experience.
• Strong understanding of vehicle repair, parts, labor, and automotive service processes.
• Experience handling inbound calls or working in a phone-queue/call-center environment.
• Proficient with Microsoft Office, including Outlook.
• Strong attention to detail and documentation skills.

Responsibilities

• Handle inbound mechanical claim calls and electronic claim inquiries.
• Review claim documentation, emails, and faxes to ensure all information is received.
• Validate claim eligibility and determine whether repairs are covered under the service contract.
• Review repair details, parts, labor, pricing, and related claim information.
• Negotiate parts and labor within contract requirements.
• Authorize covered repairs within assigned authority limits.
• Provide claim authorization and payment information to repair facilities.
• Explain claim decisions, coverage requirements, or denials to customers and facilities.
• Coordinate with facilities, vendors and internal partners on parts, pricing, inspections, and other claim needs.
• Document interactions and decisions in the system of record.
• Attach and maintain supporting claim documentation.
• Respond to follow-up inquiries and outbound communications.
• Manage voicemail and follow-up
• Maintain productivity, accuracy, and customer service standards.
• Assist with administrative, claims, and process improvement activities.

Skills

Automotive repair knowledge

Customer service

Communication skills

Problem solving

Documentation skills

Team collaboration

Tools

Outlook

Job description

PEG Staffing & Recruiting in Missouri seeks a claims support specialist to process and adjudicate mechanical vehicle service contract claims. You will handle inbound calls, review repair information, determine coverage, authorize repairs, and document activity in the system.

Ideal candidates have 2+ years in automotive repair or related fields and strong customer service skills, with proficiency in Microsoft Office (Outlook) and clear communication.