Automotive Leadership Development Program

acg; Asheville (NC); On-site; USD 55,000 - 80,000; Full time

Benefits offered by this job

401k Match

Medical

Dental

Vision

PTO

Paid Holidays

Tuition Reimbursement

Parental Leave

Weekly Pay

Closed on Sunday

Five-day work week

Job summary

AAA The Auto Club Group in Asheville, North Carolina is seeking participants for its Leadership Development program aimed at nurturing future leaders in the Car Care sector. This full-time position offers a competitive salary range of $55,000 - $80,000 annually, alongside opportunities for bonuses based on performance.

Joining this program means you will be responsible for operational management, customer service excellence, and staff performance optimization, all within a supportive learning environment.

Qualifications

• Must possess a valid driver’s license.
• Experience with basic repairs and maintenance of vehicles.
• Ability to maintain a clean, safe work area.

Responsibilities

• Lead and assist in customer service and sales process.
• Manage operational, budgetary, and financial responsibilities.
• Ensure operational performance aligns with key performance indicators.
• Monitor inventory standards and optimize staff performance.
• Prepare staff schedules to meet service needs.

Skills

Mechanical aptitude

Knowledge of automotive systems

Exceptional customer service

Education

High School diploma, GED, or technical school certification

Tools

Own tools appropriate for skill level

Job description

It’s a great time to join AAA The Auto Club Group!

JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD

Job Type

Full time

Exempt / Non Exempt

Salary

Leadership Development will earn a competitive salary of $55,000 - $80,000 annually with annual bonus potential based on performance.

Job Description

The Car Care Leadership Development program is designed to provide future leaders with the foundation and guidance to operate, lead, and maximize a Car Care Center. Team Members will train with influential leaders in various Car Care locations to ensure all Car Care processes and functions are learned and comprehended.

Responsibilities

• Lead and assist in the customer service and sales process, including but not limited to: customer service, sales, writing and updating repair orders, and digital vehicle inspections
• Overall operational, budgetary, and financial responsibilities and activities of the Car Care location (i.e., payroll, expense control, shop efficiency)
• Review financial and sales performance reports and profit/loss statements; implement actionable solutions to obtain performance results within key performance indicators
• Monitor and maintain company inventory standards
• Optimize staff performance by providing continuous training, coaching, feedback, and recognition
• Lead employees to meet expectations of productivity, quality, and customer service standards
• Document performance issues in accordance with company policies and procedures
• Prepare staff schedules for adequate coverage to meet member/customer service and repair needs
• Partner with Area/Regional Manager to recruit, interview, select, and hire an appropriate number of staff to meet business needs
• Partner with Area/Regional Manager to ensure compensation changes, promotions, demotions, and termination decisions are handled and communicated correctly
• Maintain the highest level of customer service scores by handling customer complaints immediately, focusing on solutions, and assisting members/customers
• Actively looks for member/customer needs across all business lines; introduces members to other departments
• Champions safety and ensures the Car Care branch is in compliance with established safety guidelines
• Conduct investigations for safety incidents; identify with the Safety Manager opportunities for correction or improvement

Benefits

• 401k Match
• Medical
• Dental
• Vision
• PTO
• Paid Holidays
• Tuition Reimbursement
• Parental Leave
• Weekly Pay
• Closed on Sunday
• Five‑day work week

Required Qualifications

Education

• High School diploma, GED, or technical school graduate, certification
• Must possess a valid driver’s license

Experience

• Mechanical aptitude is required.

Knowledge and Skills

• Knowledge of automotive and/or truck systems, tools, and technical resources and training to independently perform a variety of usually basic repairs and maintenance of automobile and truck vehicles.
• Understand and consistently demonstrate the proper use of equipment and tools used in such repair and maintenance, as well as the need to maintain a clean, safe, and organized work area.
• Ability to consistently provide exceptional customer service and improve customer service scores.

Preferred Qualifications

• G1‑Auto Maintenance & Light Repair preferred
• State inspection certificate, where applicable
• AC 609 Certification
• At least 6 months of customer service and sales experience.

Work Environment

• May experience loud noises and odors intermittently in the shop environment.
• This position involves standing, walking, and normal physical mobility, including reaching, grabbing, lifting, and carrying automotive parts and equipment (averaging up to approximately 80 pounds in weight).
• Must have their own tools appropriate for their skill level for use in the center.
• Must be able to work in the heat, as some locations do not have air conditioning. Fans are present in all facilities.
• Must be able to maintain working on your feet in a concrete facility for the entire work shift.

Equal Opportunity

The Auto Club Group, and all its affiliated companies, is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.

Regular and reliable attendance is essential for the function of this job.

AAA The Auto Club Group is committed to providing a safe workplace. Every applicant offered employment within The Auto Club Group will be required to consent to a background and drug screen based on the requirements of the position.