Automotive Guest Service Associate

Berlin City Auto Group; Burlington (VT); On-site; USD 24,796 - 27,552; Full time

Benefits offered by this job

Competitive hourly pay starting at $18.00 – $20.00

Flexible schedule and paid time off

Comprehensive benefits package

401(k) with employer contribution

Health & wellness reimbursement up to $75 per month

Employee discounts

Job summary

A trusted automotive brand is seeking a Guest Services Associate to be the first point of contact at the dealership in Burlington, Vermont. This role requires a friendly and customer-focused individual responsible for managing incoming calls and providing administrative support to ensure an exceptional customer experience. Candidates should have at least 1 year of customer service experience and be proficient in multitasking while maintaining a professional demeanor. A competitive pay package and benefits are offered.

Qualifications

• Minimum of 1 year of professional office or customer service experience.
• At least 18 years of age.
• Authorized to work in the United States.

Responsibilities

• Greet customers and vendors professionally.
• Manage incoming calls and route inquiries.
• Support sales team with administrative tasks.

Skills

Customer-focused attitude

Professional demeanor

Clear communication

Organizational skills

Job description

Are you looking to join a trusted automotive brand that offers growth, stability, and a team-oriented environment? Berlin City Kia is seeking a friendly, customer-focused Guest Services Associate to serve as the first point of contact for our dealership. If you enjoy helping people, thrive in a fast-paced environment, and take pride in delivering exceptional service, this is an excellent opportunity to grow your career with a respected automotive group.

What We Offer

• Competitive hourly pay starting at $18.00 – $20.00, based on experience
• Flexible schedule and paid time off that begins accruing on day one
• Uniforms provided
• Comprehensive benefits package including Medical, dental, vision, life, and disability insurance
• 401(k) with employer contribution
• Health & wellness reimbursement of up to $75 per month
• Employee discounts
• Supportive, fun, and team-driven work environment

Position Overview

As a Guest Services Associate, you will play a vital role in creating a positive first impression for every customer who visits or contacts our dealership. You’ll manage incoming calls, greet guests, and provide essential administrative and sales support to ensure a smooth and welcoming customer experience.

This role requires professionalism, organization, and the ability to juggle multiple priorities while maintaining a warm, customer-first attitude.

What You’ll Do

• Greet customers, guests, and vendors promptly and professionally
• Answer and route incoming phone calls to the appropriate departments
• Support the sales team with administrative and customer coordination tasks
• Assist with scheduling vehicle deliveries and customer pick-ups as needed
• Maintain a clean, organized, and welcoming front desk and lobby area
• Perform general clerical and administrative duties to support dealership operations

Who You Are

• Customer-focused with a friendly, positive, and professional demeanor
• Comfortable handling phones, greeting guests, and routing inquiriesAble to manage competing priorities with a strong sense of urgency
• Clear and confident communicator
• Reliable, organized, and detail-oriented
• A self-starter who thrives in a fast-paced environment
• A team player who represents the dealership with integrity and professionalism

Requirements

• Minimum of 1 year of professional office or customer service experience
• At least 18 years of age
• Authorized to work in the United States
• Ability to pass a pre-employment background check, including a drug screen for illegal substances

Who We Are

Berlin City Auto Group is a family of dealerships located throughout Maine, New Hampshire, and Vermont. We embrace a culture that recognizes strength lies in differences, not similarities. Our associates are a team of highly energized, engaged, and diverse people bound together by our core beliefs and values. Together, we are dedicated to Humility, Integrity, and Passion, fostering professional growth and processes that deliver extraordinary customer and associate satisfaction. Our philosophy is Easier – a way of doing business that finds a way to satisfy every customer with the highest service level. Our team feels like family, and we treat everyone around us that way. We are passionate about our work and the culture that we have created.

To Learn More about Berlin City Auto Group and Career Opportunities, visit us at https://berlincitycareers.com/

EEOC

Summit Automotive Partners is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. Summit Automotive Partners strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including pregnancy), gender (including gender nonconformity and status as a transgender individual), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable federal, state, or local law. All Summit Automotive Partners employees, other workers, and representatives are prohibited from engaging in unlawful discrimination. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment.

ADA

Summit Automotive Partners complies with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local law. Consistent with those requirements, Summit Automotive Partners will reasonably accommodate qualified individuals with a disability if such accommodation would allow the individual to perform the essential functions of the job unless doing so would create an undue hardship. If you believe you need an accommodation, refer any such request to the Human Resources Department. Summit Automotive Partners will also, where appropriate, provide reasonable accommodations for an employee's religious beliefs or practices.

586 Marshall Ave. Williston, VT 05495