Automotive Front Counter Assistant

Walker Automotive,Inc; Clarksville (TN); On-site; USD 38,000 - 52,000; Full time

Job summary

Walker Automotive Inc. is seeking a Front Counter Assistant to be the welcoming face of our front office and the engine driving shop workflow. You will greet clients, manage appointments, and support service advisors to ensure a smooth, world-class experience.

The ideal candidate has 1+ years in customer service or automotive parts, strong communication, and the ability to multi-task in a fast-paced environment. This full-time role offers a dynamic, people-first work culture in Elkton, KY.

Qualifications

• 1+ years in sales, customer service, or automotive parts with a passion for connecting with people.
• Top-tier organizational skills to handle a fast-paced shop environment.

Responsibilities

• Be the Ultimate Host: roll out the red carpet for every client and keep the front office welcoming.
• Deliver 5-Star Service: answer phones, book appointments, reply to texts/emails, follow up with clients.

Skills

Customer service

Multi-tasking

Communication

Tech-savvy

Driver's license

Job description

LOVES MAKING PEOPLE SMILE? READY TO BE THE HEARTBEAT OF AN ELITE TEAM?

Position: Front Counter Assistant (Customer Experience Specialist & Shop Coordinator)

Company: Walker Automotive Inc.

Location: Elkton, KY

Type: Full-Time | High-Energy | Growth-Oriented

Are You Ready to Deliver the 'WOW' Factor?

Most people dread taking their car to the shop. We're changing that forever.

At Walker Automotive, we aren't just in the auto repair business—we are in the people business. We put people before profits, build genuine relationships, and turn stressful car troubles into world-class customer experiences.

We are searching for an energetic, wildly organized, and positive Front Counter Assistant to be the welcoming face of our front office and the ultimate engine driving our shop workflow!

WHAT YOU'LL BE DOING (CREATING WOW MOMENTS!)

• Be the Ultimate Host: Roll out the red carpet for every client. Keep our front office sparkling clean, welcoming, and stocked with awesome snacks and drinks!
• Deliver 5-Star Service: Support our Service Advisors by answering phones with a smile, booking appointments, replying to texts/emails, and following up with clients to ensure total satisfaction.
• Be a Parts Pro: Order, check-in, and stage parts in designated bins so our master technicians never miss a beat. You'll handle receiving, managing cores, and prepping daily fluids.
• Master 'The Walker Way': Track repair orders, keep detailed system notes, update clients on vehicle status, and jump in to help wherever needed - shuttling a client home to hunting down a specialty part.

WHAT YOU BRING TO THE TABLE

• Customer-First Spirit: 1+ years in sales, customer service, or automotive parts with a proven passion for connecting with people.
• Master Multi-Tasker: Top-tier organizational skills to handle the hustle and bustle of a fast-paced, distraction-filled shop without breaking a sweat!
• Stellar Communicator: Exceptional phone voice, fluent written/spoken English, and strong negotiation skills when dealing with vendors.
• Tech-Savvy: Comfortable with Windows PCs, typing 30+ WPM, email/office software, and learning shop management tech (bonus points for Tekmetric experience!).
• On the Move: Ability to get in/out of various vehicles, lift parts, and possess a valid driver's license with a clean record to drive our shuttle.

WHY YOU'LL LOVE THE WALKER AUTOMOTIVE FAMILY

• People First Culture: We value our team as much as our customers. No corporate coldness here—you are part of a supportive, democracy-led family.
• Dynamic & Fun Environment: No two days are ever the same! You'll work alongside the best in the industry in a fast-paced, high-reward atmosphere.
• Real Impact & Growth: Your hard work directly impacts our clients' safety, our team's success, and the shop's growth!

READY TO START YOUR JOURNEY WITH US?

If you're ready to bring your energy, organization, and passion to a team that truly appreciates you, we want to meet you!