Automotive Facilities Inspector, G-16 and Various Languages or Trainee 1/2 (NY HELPS) - Erie County

New York State Department of Motor Vehicles; Buffalo (NY); On-site; USD 55,000 - 75,000; Full time

Job summary

New York State Department of Motor Vehicles in New York is seeking an Automotive Facilities Inspector Trainee to investigate consumer complaints involving automotive services and to inspect providers for licensure compliance. The role requires field work across multiple counties within Region 5.

Under the supervision of a Senior Automotive Facilities Inspector, you will gather evidence, review complaints, interview witnesses, examine vehicles and invoices, and prepare findings for hearings.

Qualifications

• 5 years of automotive experience (mechanic/diagnostician/technician instructor) or equivalent as described.
• Willingness to travel within designated NY counties.
• Valid driver’s license in New York State.

Responsibilities

• Investigate consumer complaints and seek resolution.
• Inspect vehicles and components to assess work performed.
• Review invoices and estimates for compliance with written orders.
• Gather evidence and prepare narrative reports of findings.
• Testify at hearings and advise on appropriate restitution.
• Act as mediator between consumers and automotive facilities.

Skills

Investigation

Verbal communication

Documentation

Evidence gathering

Interviewing

Vehicle inspection

Tools

Inspection tools

Test equipment

Job description

Duties Description

An Automotive Facilities Inspector Trainee investigates and seeks resolution of consumer complaints involving automotive services and periodically inspects service providers for licensure compliance. Candidates will be required to work in one or more counties within that region. Under the general direction of a Senior Automotive Facilities Inspector:

• Obtains information concerning consumer complaints by reviewing complaint file, interviewing complainant, and soliciting third-party information.
• Obtains and evaluates respondent’s version of the events under dispute.
• Examines vehicle and components to determine the nature, extent and necessity of work performed, using appropriate test equipment and disassembling portions of vehicles.
• Examines invoices, bills of sale, purchase orders and related documents to determine whether the quality and type of repair or maintenance work and related charges conform with written estimates and work orders.
• Acts as mediator between consumers and automotive facilities in cases where no illegality is uncovered.
• Gathers, labels and prepares evidence.
• Prepares narrative case reports of findings and makes appropriate recommendations regarding actions to be taken.
• Testifies at administrative hearings and may make recommendations to the hearing officer concerning appropriate restitution.
• May serve as an expert witness at court proceedings.
• Conducts original inspections and periodic program audits of licensed or regulated automotive facilities to ensure compliance with all applicable laws, rules and regulations.

Description

An Automotive Facilities Inspector Trainee investigates and seeks resolution of consumer complaints involving automotive services and periodically inspects service providers for licensure compliance. Candidates will be required to work in one or more counties within that region. Under the general direction of a Senior Automotive Facilities Inspector:

• Obtains information concerning consumer complaints by reviewing complaint file, interviewing complainant, and soliciting third-party information.
• Obtains and evaluates respondent’s version of the events under dispute.
• Examines vehicle and components to determine the nature, extent and necessity of work performed, using appropriate test equipment and disassembling portions of vehicles.
• Examines invoices, bills of sale, purchase orders and related documents to determine whether the quality and type of repair or maintenance work and related charges conform with written estimates and work orders.
• Acts as mediator between consumers and automotive facilities in cases where no illegality is uncovered.
• Gathers, labels and prepares evidence.
• Prepares narrative case reports of findings and makes appropriate recommendations regarding actions to be taken.
• Testifies at administrative hearings and may make recommendations to the hearing officer concerning appropriate restitution.
• May serve as an expert witness at court proceedings.
• Conducts original inspections and periodic program audits of licensed or regulated automotive facilities to ensure compliance with all applicable laws, rules and regulations.

Qualifications

Minimum Qualifications

The NYS DMV Vehicle Safety Field Office is currently accepting applications for Automotive Facilities Inspector, G-16 or Automotive Facilities Inspector Trainee 1/2, G-NS (Equated to G-14/ Equated to G-15). Counties included in Region 5 include: Allegany, Cattaraugus, Chautauqua, Erie, Genesee, Livingston, Monroe, Niagara, Ontario, Orleans, Wayne, Wyoming, and Yates.

• Automotive Facilities Inspector, G-16: Five years of experience as an automotive mechanic, automotive diagnostician, or automotive technician instructor which must have included diagnosis and repair of On-Board Diagnostic 2 (OBD2) Systems.
• Automotive Facilities Inspector Trainee 2, G-NS (Equated to G-15): Four years of experience as described above.
• Automotive Facilities Inspector Trainee 1, G-NS (Equated to G-14): Three years of experience as described above.

Transfer

One year of permanent, contingent-permanent, or 55b/c service allocated to a G-12 or higher eligible for transfer and deemed administrative under Section 52.6 of the Civil Service Law; OR in a title approved for transfer under Section 70.1 of Civil Service Law. The transfer cannot be a second consecutive transfer resulting in an advancement of more than two salary grades.

Reinstatement

If you previously served in this title or in a title otherwise transferable to this title, you may be reinstated pursuant to Civil Service Law. If you left state service less than one year ago, the reinstatement request from a state agency will usually be approved by the Department of Civil Service. If you left state service more than one year ago, the reinstatement must also be approved by the Civil Service Commission.

55b/c Appointment

This position is eligible for 55b/c designation and candidates with 55b/c eligibility are encouraged to apply. Candidates must possess the minimum qualifications and a current 55b/c eligibility letter. For 55b/c consideration, candidates must satisfy at least one of the Open Competitive qualifications listed.

The Automotive Facilities Inspector title series includes various languages such as: Chinese, Creole, Italian, Korean, Russian, and Spanish. Please note: For a language title, YOU WILL BE REQUIRED TO TAKE AND PASS the Civil Service Language proficiency exam at a level that will ensure the ability to perform the duties of the position.

Additional Comments

CERTIFICATE REQUIREMENT: Candidates appointed to the Trainee 1, Trainee 2, or Journey (G-16) level will be required to obtain, before completion of their traineeship and/or probation, a total of five valid certifications (or a passing score reports) from the Automobile/Light truck series (A Series) AND/OR from the Medium/Heavy truck test series (T Series) from the National Institute for Automotive Service Excellence (ASE).

These field positions are located throughout New York State and require extensive field work and daily travel within a designated region of assignment. Appointees to these positions will be required to operate a motor vehicle; therefore, you must possess a driver’s license valid in New York State at the time of appointment and continuously thereafter.

Hours of the position will be discussed at the time of interview, including questions regarding Flextime, AWS/Compressed work week and Telecommuting.

There are many benefits to working for the DMV! Including:

• Paid Leave
• Paid Holidays
• Pension
• Health Insurance
• Dental & Vision Coverage
• Flex Spending
• Voluntary 457B Retirement Saving Program
• Health Care Spending Account
• Tuition Assistance Programs
• Public Service Loan Forgiveness Program
• Transportation Savings Program
• Employee Assistance Programs

For additional information about the benefits of being a state employee, visit the Office of Employee Relations website at https://oer.ny.gov/employee-benefit-programs.

The Department of Motor Vehicles (DMV) is committed to being a model employer for people with disabilities. DMV’s commitment includes ensuring that the recruitment, application, interviewing and hiring processes are accessible to all job applicants. If you are a job applicant who may need a reasonable accommodation for any part of the application and hiring process, please contact [e-mail]

DMV is committed to diversity and equal opportunity, and to building a team that represents a variety of backgrounds, perspectives, and skills. We are proud to be an equal opportunity workplace, and we encourage all qualified individuals to apply, including people with disabilities or any other protected category under the law. Our goal as an employer is to reflect the diverse identities, experiences and geographies of the communities and customers we serve.