Automotive Equipment Technician

Snap-On Tools; Fredericksburg (VA); On-site; Full time

Job summary

A leading company in automotive equipment is seeking an Automotive Equipment Technician to provide service calls within the assigned territory. The role requires strong mechanical skills and the ability to communicate effectively with customers, as well as the capacity to handle equipment installation and repair. Candidates should hold an associates degree in a technical field and have experience with electrical systems and mechanical repairs. Daily travel is required for this position, with the possibility of overnight stays.

Qualifications

• Must possess a valid drivers’ license.
• 1-5 years of experience in a technical field.
• Ability to lift 45lbs and perform various physical tasks.

Responsibilities

• Repair, maintain, and install equipment in assigned territory.
• Manage customer’s equipment needs and resolve customer problems.
• Schedule regular site visits for equipment service.

Skills

Mechanical skills

Communication skills

Electrical knowledge

Pneumatics

PC Hardware repair

Education

Associates degree in a technical field

Military training

Tools

Microsoft Office Suite

Job description

Overview

Starting Pay: $23-27/hr plus incentive pay that averages an additional $8,000-10,000/year

The global leader in automotive equipment, Snap-on Equipment, has an immediate opening for a Automotive Equipment Technician. The Automotive Equipment Technician is responsible for overall service call completion within territory. The Automotive Equipment Technician is also responsible for assisting in problem solving, equipment installation and repair. Additional responsibilities are below. Serviceable equipment includes:

Wheel Aligners

Wheel Balancers

Tire Changers

Alignment Lifts

Automotive/ General Purpose Lifts

Specialty Lifts

Brake Lathes

Collision Repair Equipment

A/C Units

Responsibilities

• Ability to follow Snap-on’s Safety priorities and maintain a safe working environment through awareness and focus.
• Ability to use Rapid Continuous Improvement in day-to-day activities to increase organizational capacity.
• Repair, maintain, and install equipment in assigned territory and follow clearly established standards for repair response time, prioritization, and customer communications.
• Assists Associate FST and FST employees with complex customer problems.
• Responsible for call completion and closure for all customers assigned.
• Manage customer’s equipment needs during and after warranty periods.
• Resolves customer problems and ensures customer satisfaction.
• Sells contracts, updates/upgrades, and parts in assigned territory.
• Calls on customer prior to warranty or contract termination date.
• Makes cold calls to pursue the sale of service contracts.
• Ability to resolve customer problems and ensure customer satisfaction.
• Schedules regular site visits with customers to provide timely, accurate equipment service.
• Administrative duties such as obtain onsite customer signatures inventory management, and fleet management.

Collaboration with Snap-on Equipment Sales Force

Qualifications

• Associates degree in a technical field, military training or equivalent with 1-5 years of experience.
• Basic knowledge of electrical, pneumatics, and strong mechanical skills.
• Knowledge of PC Hardware repair.
• Ability to gain knowledge of products serviced by Snap-on Equipment, as well as internal procedures.
• Ability to lift 45lbs and work in an environment where frequent walking, standing, bending, twisting, kneeling, squatting, and sitting while driving is required.
• Must have strong communication skills and ability to work directly with customers.
• Must possess a valid drivers’ license.
• Must possess the ability to work from home and be a self-starter.
• Proficiency in Microsoft Office Suite applications
• Daily travel required (occasional overnight stays)

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