Automotive Equipment Technician

Snap-On Tools; Billings (MT); On-site; USD 33,000 - 37,000; Full time

Job summary

Snap-on Equipment, a global leader in automotive equipment, seeks an Automotive Equipment Technician to service wheel aligners, balancers, lifts, brake lathes, and more across the territory. You will install, repair, and maintain equipment, ensuring safety, efficiency, and customer satisfaction.

Responsibilities include on-site service visits, problem solving with customers, and driving contract sales while meeting response times and safety standards. Travel is frequent.

Qualifications

• Associate's degree or military training with 1–5 years of experience.
• Basic knowledge of electrical, pneumatics, and strong mechanical skills.
• Knowledge of PC hardware repair and Microsoft Office applications.
• Strong communication skills and customer-facing experience.
• Valid driver's license and ability to work from home as needed.

Responsibilities

• Follow safety priorities and maintain a safe work environment.
• Repair, maintain, and install equipment in the territory with established response times.
• Assist in complex customer problem solving and on-site visits.
• Manage call closure, warranty and contracts, and customer communications.
• Regular travel to customer sites for service and maintenance.
• Administrative duties including signatures, inventory, and fleet management.

Skills

Electrical knowledge

Pneumatics

Mechanical skills

Communication skills

PC hardware repair

Microsoft Office

Self-motivation

Education

Associate's degree in a technical field / military training / equivalent

Job description

Overview

Starting Pay: $24-27/hr plus incentive pay that averages an additional $8,000-10,000/year

The global leader in automotive equipment, Snap-on Equipment, has an immediate opening for an Automotive Equipment Technician. The Automotive Equipment Technician is responsible for overall service call completion within the territory. The Automotive Equipment Technician is also responsible for assisting in problem-solving, equipment installation, and repair. Additional responsibilities are below. Serviceable equipment includes:

Wheel Aligners

Wheel Balancers

Tire Changers

Alignment Lifts

Automotive/ General Purpose Lifts

Specialty Lifts

Brake Lathes

Collision Repair Equipment

A/C Units

Responsibilities

• Ability to follow Snap-on’s Safety priorities and maintain a safe working environment through awareness and focus.
• Ability to use Rapid Continuous Improvement in day-to-day activities to increase organizational capacity.
• Repair, maintain, and install equipment in assigned territory and follow clearly established standards for repair response time, prioritization, and customer communications.
• Assists Associate FST and FST employees with complex customer problems.
• Responsible for call completion and closure for all customers assigned.
• Manage customers’ equipment needs during and after warranty periods.
• Resolves customer problems and ensures customer satisfaction.
• Sells contracts, updates/upgrades, and parts in the assigned territory.
• Calls on the customer prior to the warranty or contract termination date.
• Makes cold calls to pursue the sale of service contracts.
• Ability to resolve customer problems and ensure customer satisfaction.
• Schedules regular site visits with customers to provide timely, accurate equipment service.
• Administrative duties such as obtaining onsite customer signatures, inventory management, and fleet management.

Qualifications

• Associate's degree in a technical field, military training, or equivalent with 1-5 years of experience.
• Basic knowledge of electrical, pneumatics, and strong mechanical skills.
• Knowledge of PC Hardware repair.
• Ability to gain knowledge of products serviced by Snap-on Equipment, as well as internal procedures.
• Ability to lift 45lbs and work in an environment where frequent walking, standing, bending, twisting, kneeling, squatting, and sitting while driving is required.
• Must have strong communication skills and the ability to work directly with customers.
• Must possess a valid driver’s license.
• Must possess the ability to work from home and be a self-starter.
• Proficiency in Microsoft Office Suite applications
• Daily travel required (occasional overnight stays)

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