Automotive Customer Service Representative

Percepta LLC; Melbourne (FL); Hybrid; USD 21,000 - 30,000; Full time

Benefits offered by this job

FSA & HSA

401(k)

Vacation/Sick Time

Paid Holidays

Tuition Reimbursement

Employee Assistance Program

Employee Discount Program

Percepta College Training

Job summary

Percepta LLC in Melbourne, Florida is seeking an Automotive Customer Service Representative to deliver a professional sales experience via phone, email and chat. You will assist with pre- and post-purchase support, process transactions, document interactions, and guide customers to information and parts.

The role emphasizes strong problem solving, product knowledge, and CRM proficiency, with a starting pay of $15 per hour and a focus on exceptional customer service; Percepta College offers

Qualifications

• High school diploma required; some college or vocational training preferred.
• Strong problem-solving and troubleshooting experience.
• Automotive background preferred; Parts/Service Advisor experience preferred.
• Fluent in English (written and spoken); excellent communication skills.
• Proficient typing (30 WPM, 80% accuracy) and CRM usage.
• Strong computer and Internet skills; able to navigate for customers.
• Ability to learn quickly and stay organized in a fast-paced environment.
• Work independently with minimal supervision and multitask effectively.

Responsibilities

• Handle inbound phone calls, emails, and chats through the Automotive E-commerce Portal.
• Provide professional sales-assisted customer experience to influence purchasing decisions.
• Use multiple systems to provide prompt, courteous, and accurate information.
• Resolve complex interactions with escalation when needed.
• Document customer interactions and follow up via phone or email.
• Stay knowledgeable of processes and procedures through daily information exchanges.
• Support consumer sales and product inquiries and assist in locating parts.
• Complete projects and additional duties as assigned.

Skills

Problem solving

Troubleshooting

Automotive background

Parts advisor

CRM

English fluency

Communication

Documentation

Multitasking

Independence

Education

High school diploma

Some college or vocational training

Tools

CRM systems

Job description

Job Description - Automotive Customer Service Representative (04F6I)

Requisition Title

Requisition Title: Automotive Customer Service Representative ( 04F6I )

At Percepta, we bring first-class service across each market we support. As an Automotive Customer Service Representative working on-site in Melbourne, Florida, you’ll be a part of creating and delivering amazing customer experiences while also enjoying the satisfaction of being part of a unique culture.

What You’ll Be Doing

The Automotive Customer Service Representative provides online customers with a professional sales experience that positively influences the customer's purchasing decision. The primary customer contact channels are phone, email, and chat. In this role, you will assist with completing pre- and post-purchase support, purchase transactions, documenting customer interactions, locating requested information, and providing navigational assistance. The ideal candidate will have a high level of problem-solving skills, focusing on meeting customer needs through assumptive sales strategies and providing incentives to customers to increase purchases.

During a Typical Day, You’ll

• Receive inbound phone calls, emails, and chats through our Automotive E-commerce Portal
• Effectively utilize multiple systems in providing prompt, courteous, and accurate information
• Resolve complex interactions using the appropriate escalation process
• Use appropriate resources to find solutions for basic to intermediate-level issues; consulting with the SME or Team Lead, as necessary, to resolve concerns
• Follow up with the customer when needed, utilizing phone and/or email
• Participate in daily information exchanges to remain knowledgeable of processes and procedures
• Support and advocate for consumer sales and product inquiries
• Assist in the formulation of problem-solving techniques for newly discovered issues
• Maintain exceptional product knowledge as it relates to program support
• Handle additional projects and assignments as directed
• Perform additional duties as assigned

What You Bring to the Role

• High school diploma (required); some college or vocational training preferred
• Strong problem-solving and troubleshooting experience
• An automotive background is preferred
• Parts/Service Advisor experience is preferred
• Solid typing skills (30 WPM with 80%) and experience using CRM software
• Must be fluent in English (written and verbal)
• Exceptional communication skills
• Ability to document reference materials
• Strong computer and Internet skills
• Ability to navigate for customers who are having difficulty locating parts
• Ability to advise and educate customers in a way they can understand
• Possess patience when locating parts or catalog items for non-technical customers
• Ability to learn quickly and eagerness to learn new problem-solving techniques
• Highly organized, detail-oriented, and able to thrive in a fast-paced, changing environment
• Ability to work with minimum supervision, multi-task, problem-solve, and prioritize
• Demonstrates persistence, overcomes obstacles, and strives to improve skills and achieve goals
• Successful completion of our written skills assessment is required

What You Can Expect

• Starting pay rate of $15.00 per hour
• Flexible Spending Account (FSA) and Health Savings Account (HSA)
• 401(k)
• Vacation/Sick Time and Paid Holidays
• Tuition Reimbursement
• Employee Assistance Program
• Employee Discount Program
• Training and Development Programs (Percepta College)

About Percepta

Established in 2000 as a joint venture with TTEC, Percepta has specialized in creating customer loyalty for its clients across the globe. Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support.

Our values are the heartbeat of our organization, and we live, breathe, and play by them daily. At Percepta, we:

• Lead with humility – We listen first, lead with empathy, and stay grounded—so people and ideas have room to grow.
• Service beyond self – We serve others—clients, customers, and teammates with care and integrity in every interaction.
• Leave it better – We take ownership and leave every process, person, and place better than we found it.
• Win together – We succeed as one—celebrating, supporting, and showing up for each other.
• Deliver remarkable – We go beyond expectations to create bold, meaningful moments that stand out.

Percepta is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Percepta embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantages and allows every individual to bring value to the table in their unique way.

From its inception, Percepta LLC has specialized in creating customer loyalty to its clients across the globe. Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market wesupport.