Automotive Customer Service Rep (Remote)

Concentrix; Hoffmeister (NY); Remote; USD 10,000 - 60,000; Full time

Job summary

A leading customer service provider in Hoffmeister, NY is looking for candidates to engage with customers via calls and online channels. Responsibilities include resolving inquiries related to automotive products, maintaining accurate transaction records, and collaborating with teams for insights. A high school diploma and experience in the automotive industry are preferred. This role offers competitive pay and comprehensive benefits with work-from-home options.

Benefits

Performance-based incentives

Comprehensive benefits package

Work-from-home flexibility

Access to daily pay enrollment

Qualifications

• Experience in the automotive industry is preferred.
• Proven experience in inventory management or a related field.
• Strong multi-tasking in a fast-paced environment.

Responsibilities

• Engage with customers through calls and online channels.
• Utilize problem-solving skills to resolve customer inquiries.
• Collaborate with teams to provide actionable insights.

Skills

Customer Engagement

Problem-Solving

Organizational Skills

Communication Skills

Education

High School diploma

Tools

Microsoft Office Suite

Job description

Overview

Why consider this job opportunity:

• Base salary of $19/hour, plus performance-based incentives
• Opportunities for career advancement within a company that promotes from within
• Work-from-home flexibility with company-provided technologies
• Comprehensive benefits package including medical, dental, and vision insurance, paid time off, and an employee assistance program
• Access to daily pay enrollment for early pay options
• Strong commitment to diversity, equity, and inclusion with various employee resource groups

Job Responsibilities

• Engage with customers through inbound and outbound calls and online channels to deliver exceptional service
• Utilize strong problem-solving and analytical skills to resolve customer inquiries related to automotive products and services
• Maintain accurate records of parts transactions, including orders and inventory adjustments
• Collaborate with cross-functional teams to provide actionable insights and support
• Assist with order management and communicate effectively regarding part availability and ETA issues

Qualifications

• High School diploma
• Experience in the automotive industry is preferred
• Proven experience in inventory management or a related field
• Proficiency with Microsoft Office Suite
• Strong organizational skills with the ability to multi-task in a fast-paced environment

Preferred Qualifications

• Familiarity with parts catalogs and automotive components
• Strong research skills for thorough investigation of issues
• Exceptional communication skills, both written and verbal
• Eagerness to learn new technologies
• Ability to work independently and under pressure

#CustomerService #AutomotiveIndustry #RemoteWork #CareerGrowth #DiversityAndInclusion

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