Automotive Customer Service Advisor - 986

Premium Velocity Auto llc; Wheeling (IL); Presencial; USD 22 000 - 32 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical plans

Dental plan

Vision plan

Life insurance

AD&D

Prescription coverage

Telemedicine

Employee discounts

Training bonus

FSA

Will prep

Travel assistance

Resumo da oferta

Premium Velocity Auto PVA / Jiffy Lube in Wheeling, IL is seeking a dependable Customer Service Advisor to support customers during visits, explain services, and guide decisions. No heavy automotive experience required, but valid license preferred. You will work with technicians to ensure quality and encourage return visits.

The role emphasizes strong communication, rapport building, and a willingness to train and advance within a customer‑facing automotive environment.

Qualificações

• Excellent customer service and communication skills.
• Able to multitask in a fast-paced environment.
• Willingness to train and grow with the team.

Responsabilidades

• Greet customers, review service needs, and escort them from their vehicles.
• Explain promotions and available services.
• Provide unbiased recommendations based on guidelines and technician findings.
• Communicate updates throughout the service process.
• Perform basic preventative maintenance and inspections.
• Review completed services with customers and encourage return visits.

Conhecimentos

Excellent customer service

Strong communication skills

Multitasking

Team oriented

Descrição da oferta de emprego

Automotive Customer Service Advisor - 986

#0986-6304

Job Description

Premium Velocity Auto PVA / Jiffy Lube is hiring! Come join the team!

We are seeking dependable, growth‑minded Customer Service Advisor with strong communication and customer service skills. Ideal candidates can build rapport, explain products confidently, and excel in fast‑paced, team‑oriented environments. Customer service or sales experience is preferred, while automotive experience is not required. A valid driver’s license is strongly preferred but not required.

Job Summary

The Customer Service Advisor supports customers through their entire visit—building trust, guiding service decisions, and performing basic automotive maintenance as a trained Lube Technician.

Job Description

• Greet customers, review service needs, and escort them from their vehicles
• Explain promotions and available services
• Provide unbiased recommendations based on manufacturer guidelines and technician findings
• Communicate updates throughout the service process
• Perform preventative maintenance (oil changes, fluid top‑offs, inspections, and replacements of basic components)
• Ensure quality work, review completed services with customers, and encourage return visits
• Perform other duties as assigned

Requirements

• Valid U.S. driver’s license and authorization to work in the U.S. (no sponsorship)
• Ability to stand for long periods; lift 50+ lbs.; bend, reach, crawl, and climb stairs
• Comfortable working in enclosed or semi‑outdoor environments

Qualifications

• Excellent customer service and communication skills
• Strong listening and reasoning abilities
• Confident in overcoming objections
• Positive and energetic attitude
• Ability to succeed in a fast‑paced, team‑oriented environment
• Commitment to safety procedures
• Willingness to train and grow
• Ability to multitask effectively
• Employer/employee‑funded medical, vision, and dental plans, prescription coverage, and telemedicine*
• Employer‑funded basic life & AD&D*
• Bonus structure for JLU training completion
• Employee discounts on parts and services
• Optional life, accident, disability, and critical illness plans*
• FSA and Dependent Care FSA*
• Employee assistance programs, will preparation, travel assistance

Equal Opportunity Employer

Jiffy Lube - Premium Velocity Auto provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Location(s)

0986 - 10 E Dundee, Wheeling, IL