Customer Service Advisor - 1895

Jiffy Lube; League City (TX); Presencial; USD 25 000 - 32 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Paid training

Bonus incentives

Employee discount on parts and service

Medical, Vision, Dental insurance

Life Insurance

FSA/DCFSA

Paid time off

Employee discounts

Resumo da oferta

Jiffy Lube - Premium Velocity Auto is hiring Customer Service Advisors/Lube Technicians to safely fulfill roles meeting customer needs. Training is provided, with opportunities to increase pay within the first 60 days and cross-training across multiple roles to boost earnings.

Full-time benefits include medical, vision, dental, life insurance, FSA/DCFSA, and paid time off. A growth mindset and teamwork are emphasized in a fast-paced environment.

Qualificações

• Proven face-to-face customer service or sales experience.
• Ability to stand for extended periods and perform physical tasks.
• Authorized to work in the US without sponsorship.

Responsabilidades

• Greet and assist guests, review requests, and present product options.
• Inform guests of promotions and full range of services.
• Provide tailored recommendations based on manufacturer guidance and technician findings.
• Communicate updates and any special circumstances to guests throughout the visit.
• Perform preventative maintenance tasks as trained.

Conhecimentos

Customer service

Sales experience

Driver's license (preferred)

Descrição da oferta de emprego

Are you considering a career in automotive? At Premium Velocity Auto/ Jiffy Lube (PVA),no automotive experience is required! Transfer your customer service skills and retail sales knowledge to an industry that will really get you moving, we'll train you on the rest!

We are now hiringCustomer Service Advisors/Lube Techniciansto work safely in various roles to meet the individual needs of the customer, ensuring that they are confident in the safety of their vehicle.

• Opportunity to increase your payrate within your first 60 days of employment!
• Paid training plus bonus incentives for completing training.
• Cross-training across multiple roles, increasing your earning potential.
• Career paths that offer limitless growth opportunities (in Automotive and Management)!
• Safety focused work environment to always keep you and our customers safe!
• Unique benefits including legal and financial advising, employee discount on parts and services, and a members-only discount center for major purchases and day-to-day essentials! *
• Competitive Medical, Vision, Dental, company funded Life Insurance, FSA/DCFSA, and paid time off to help you care for yourself and your family! *
• For full time employees

PVA is seeking reliable individuals with a growth mentality, committed to customer satisfaction. The ability to build rapport and explain products effectively makes you the perfect candidate for this position! We do not require automotive experience, butcustomer service/sales experience are preferred.

Qualified candidatescan work well in a team setting, have great communication skills, and are efficient in fast-paced environments. A valid driver's license is strongly preferred as it ensures your career opportunities will not be limited but is not required.

See full job description below!

Job Summary:

TheCustomer Service Advisor(CSA) for PVA (Jiffy Lube), helps build loyalty and increase sales by allowing our guests to make informed decisions about their automotive services. The CSA is a Lube Technician that is also responsible for creating a positive guest experience, which they can achieve by acting as the customer liaison and main point of contact throughout their visit!

Job Responsibilities

• Greet and escort guests from their vehicles as you review their requests.
• Inform guests of any promotions or products available with thorough understanding of the full range of Jiffy Lube products and services acquired through your training.
• Provide impartial recommendations or options that are tailored specifically to guest's needs based on manufacturer recommendations and technicians' findings.
• Communicate updates to the guest throughout the entire process as well as any special circumstances that impact overall satisfaction.
• Perform preventative maintenance such as oil and filter change, refill fluid levels, and inspecting and replacing lights, wiper blades, brakes, and tires.
• Promote customer loyalty by ensuring completion of quality workmanship, reviewing services completed with guest, confirming guest satisfaction, and encouraging return at recommended intervals.
• Other duties as assigned by management.

Requirements

• Proven face-to-face customer service or sales experience.
• Ability to perform the responsibilities of the job.
• Able to stand for an extended period.
• Ability to bend, stoop, reach, crawl, and climb stairs.
• Ability to lift over 50 pounds.
• Comfortable working in an enclosed and/or semi-outdoor environment.
• Authorized to work in the US without sponsorship.

Qualifications

• Valid Driver's License preferred.
• Excellent customer service and communication skills.
• Keen listening and reasoning skills to capture guests' product needs.
• Confident in overcoming objections and not afraid of rejection.
• An energetic and positive attitude that is welcoming to guests.
• Ability to work well in a team environment.
• Dedication to following safety policies and procedures.
• Willingness to undergo on the job training and a growth mindset.
• Ability to work in a fast-paced environment while multi-tasking.
• Employer/Employee Funded Medical Plans, Prescription Drug Coverage, and Telemedicine*
• Employer Funded Basic Life & Accidental Death Dismemberment*
• Bonus structure for JLU Module completions within set timeframes.
• Employee discount on parts and services
• Additional benefits available:
• Dental Plan and/or Vision Plan*
• Life & Accidental Death Dismemberment and/or Accident*
• Short-Term and Long-Term Disability*
• Critical Illness and/or Cancer and/or Hospital Indemnity*
• Flexible Spending Account (FSA) and/or Dependent Care FSA*
• Value Added Services: Employee Assistance Program, Will Prep, Travel Assistance
• Full-time employees only

Equal Opportunity Employer

Jiffy Lube - Premium Velocity Auto provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Location(s)

undefined