Automotive Customer Service Advisor - 322

Jiffy Lube; Fort Worth (TX); On-site; USD 18,000 - 25,000; Full time

Benefits offered by this job

Medical plan

Vision plan

Dental plan

Telemedicine

Life insurance

AD&D coverage

Training bonus

Employee discounts

FSA

Will preparation

Travel assistance

Job summary

Jiffy Lube in Fort Worth, TX is hiring a Customer Service Advisor to greet customers, explain services, and support them through their visit.

The role emphasizes clear communication, upselling appropriately, and teamwork. Automotive experience not required, but a valid driver's license is preferred. This on-site position offers growth opportunities.

Qualifications

• Excellent customer service and communication skills.
• Ability to explain promotions and services clearly.
• Willingness to train and grow.
• Valid U.S. driver’s license and authorization to work in the U.S. (no sponsorship).
• Experience in customer service or sales preferred; automotive experience not required.

Responsibilities

• Greet customers, review service needs, and escort them from their vehicles.
• Explain promotions and available services.
• Provide unbiased recommendations based on manufacturer guidelines and technician findings.
• Communicate updates throughout the service process.
• Perform preventative maintenance (oil changes, fluid top-offs, inspections, and replacements of basic components).
• Ensure quality work, review completed services with customers, and encourage return visits.
• Perform other duties as assigned.

Skills

Customer service

Communication

Teamwork

Sales orientation

Multitasking

Safety procedures

Job description

Automotive Customer Service Advisor - 322

#0322-5597

Fort Worth, Texas, United States

Job Description

Jiffy Lube / PVA Premium Velocity is hiring! Come join the team!

We are seeking dependable, growth-mindedCustomer Service Advisorwith strong communication and customer service skills. Ideal candidates can build rapport, explain products confidently, and excel in fast-paced, team-oriented environments. Customer service or sales experience is preferred, while automotive experience is not required. A valid driver's license is strongly preferred but not required.

Job Summary

TheCustomer Service Advisor supports customers through their entire visit—building trust, guiding service decisions, and performing basic automotive maintenance as a trained Lube Technician.

Job Description

• Greet customers, review service needs, and escort them from their vehicles
• Explain promotions and available services
• Provide unbiased recommendations based on manufacturer guidelines and technician findings
• Communicate updates throughout the service process
• Perform preventative maintenance (oil changes, fluid top‑offs, inspections, and replacements of basic components)
• Ensure quality work, review completed services with customers, and encourage return visits
• Perform other duties as assigned

Requirements

• Valid U.S. driver's license and authorization to work in the U.S. (no sponsorship)
• Ability to stand for long periods; lift 50+ lbs.; bend, reach, crawl, and climb stairs
• Comfortable working in enclosed or semi‑outdoor environments

Qualifications

• Excellent customer service and communication skills
• Strong listening and reasoning abilities
• Confident in overcoming objections
• Positive and energetic attitude
• Ability to succeed in a fast‑paced, team‑oriented environment
• Commitment to safety procedures
• Willingness to train and grow
• Ability to multitask effectively
• Employer/employee‑funded medical, vision, and dental plans, prescription coverage, and telemedicine*
• Employer‑funded basic life & AD&D*
• Bonus structure for JLU training completion
• Employee discounts on parts and services
• Optional life, accident, disability, and critical illness plans*
• FSA and Dependent Care FSA*
• Employee assistance programs, will preparation, travel assistance

Equal Opportunity Employer

Jiffy Lube - Premium Velocity Auto provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Location(s)

0322 - 6253 Mccart Ave, Fort Worth, TX