Automotive Customer Service Advisor

Pep Boys; Harrisburg (NC); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player in automotive services is looking for a dedicated Automotive Customer Service Advisor. This role is vital in ensuring customer satisfaction through expert knowledge and engagement. You will be the first point of contact for customers, providing them with information and assistance while maintaining a productive service environment. The ideal candidate will possess strong communication skills and a passion for customer service, ready to work flexible hours. Join a team that values safety and teamwork, and help customers keep their vehicles running at peak efficiency.

Qualifications

• 1+ year of experience in automotive service environment.
• Valid Driver's License is required.

Responsibilities

• Engage customers and schedule appointments effectively.
• Conduct routine automotive services and inspections.

Skills

Customer Service Skills

Sales Experience

Verbal Communication

Mathematical Skills

Education

High School Diploma

Job description

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Position Summary

Contribute to the growth of the organization across all lines of business through customer engagement, expert product and service knowledge, follow-up, and follow through at the service desk, on the sales floor, and at the register.

Duties & Responsibilities

1. First point of contact for customers on the phone and in the store. Responsible for engaging customers, scheduling appointments, building trust, understanding needs, communicating processes and timelines, and selling parts and service that make the customer's car run at peak efficiency; adheres to Company Customer Care standards to meet customer expectations.
2. Responsible for the organization and productivity of the service business through work order and register transactions, thorough vehicle inspections, and service and replacement part knowledge.
3. Assists in various aspects of customer care, work order and register assistance, facility maintenance, and Outside Purchase (OP) ordering under the direction of Management.
4. Follow all policies and procedures related to cash, credit, check, refund, and return policies. Collaborate with management to address customer service issues, complaints, and business opportunities.
5. Conduct and participate in routine express automotive services, including tire mounting, balancing, rotations, and repair; oil changes, fluid top-offs, lubrications, filter and bulb replacement; battery installation, starting and charging system testing; cosmetic car services, and vehicle inspections.
6. Implement and enforce safety procedures, ensuring wheel torque and oil/fluid services are performed per standard operating procedures.
7. Partner with Management to maintain a safe and healthy work environment compliant with all laws, policies, and procedures.
8. Communicate effectively with all associates, management, and customers; interpret and retain information and apply knowledge appropriately.
9. In certain locations, may be responsible for opening and closing the store as a secondary key carrier.
10. Maintain an organized and neat shop environment.
11. Adhere to all company policies, safety, and environmental rules.
12. Perform other duties as assigned.

Knowledge, Skills, and Abilities

1. High school diploma or equivalent required.
2. Valid Driver's License.
3. At least one year of related experience in automotive service environment.
4. Sales experience preferred.
5. Basic knowledge of mathematical concepts and ability to apply formulas for commissions and discounts.
6. Strong verbal communication and customer service skills.
7. Ability to work flexible hours including days, nights, weekends, and holidays.

Physical Demands and Work Environment

Must be able to frequently lift, carry, and place up to 50 pounds, stand and walk for long periods, reach, squat, bend, and climb ladders. Effective communication and computer skills are required. Ability to operate a motor vehicle safely.

All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.