Automotive Customer Service

Hondru Ford of Manheim; Manheim, City of Elmira (PA, NY); On-site; USD 30,000 - 50,000; Full time

Job summary

Join a forward-thinking company as a Customer Service Specialist, where your passion for helping others will shine! In this dynamic role, you'll be the first point of contact for customers, assisting them with their automotive needs through various channels. Your attention to detail and commitment to providing excellent service will make a significant impact. With in-house training available, this is a fantastic opportunity for those eager to grow in the automotive customer service field. Enjoy a supportive work environment and a comprehensive benefits package designed to ensure your well-being and work-life balance.

Benefits

100% Employer-Paid Health Insurance

Low-cost Dental & Vision Insurance

401K Plan

Paid time off & paid holidays

Employee Discounts on Vehicles

Work-Life balance culture

Employee Appreciation Days

Qualifications

• Desire to provide excellent customer service and help serve others.
• Willingness to learn and excel at career goals.

Responsibilities

• Provide excellent customer service in person, over the phone, and by email.
• Prepare repair orders and estimates for customers.
• Schedule service appointments and address customer questions.

Skills

Customer Service

Communication

Attention to Detail

Problem Solving

Education

High School Diploma

Job description

We are currently looking for a Customer Service Specialist to join our team!

Hours for this position are generally 7 am to 5 pm Monday through Friday with a Saturday rotation from 7 am - 12 pm.

As a Customer Service Specialist, your primary responsibility is supporting our customers with their automotive needs in person, by phone, and by email. We are looking for someone who can provide positive customer interactions with genuine respect and courtesy. Listening to descriptions of problems or services needed. Assist with preparing repair orders, estimates of repairs or services, and other miscellaneous duties. Attention to detail and following through are essential to this position.

We have in-house training available for an individual who is self-motivated, willing to learn, and looking for a career in automotive customer service.

Essential Duties include but are not limited to:

• Provide excellent customer service
• Consistent, regular attendance
• Advise customers about necessary services for routine maintenance in accordance with the manufacturer's specifications
• Interact with customers in person, over the phone, and by email
• Prepare repair orders/invoices for customers and estimates of service for needed repairs
• Schedule service appointments
• Pick up and delivery of customer vehicles
• Address customer questions, concerns, and complaints

Qualifications

• Desire to provide excellent customer service, driven to help serve others
• Willingness to learn and excel at your career goals
• Valid Driver’s License, with a good driving record

We offer an excellent benefits package that includes:

• 100% Employer-Paid Health Insurance Plan option for employees.
• Three Health Plan options with dependent coverage options.
• Low-cost Dental & Vision Insurance.
• Health Savings and Flexible Spending Account options.
• Life Insurance.
• 401K Plan
• Paid time off & paid holidays
• Elective Short and Long-Term Disability Insurance
• Work-Life balance culture.
• Employee Appreciation Days and events.
• Employee Discounts on Vehicles, products, and services.

Hondru Auto Group provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

We are committed toproviding a safe, drug-free work environment. Applicants must be willing to submit to a pre-employment background check, motor vehicle records check, and drug test. Interested candidates must possess a valid driver's license and have a satisfactory driving record.

We are committed to providing a safe, drug-free work environment. Applicants must be willing to submit to a pre-employment background check and drug test. Interested candidates must possess a valid driver's license and have a satisfactory driving record.