Automotive Counter Sales/Parts Pro

Smythauto; Cincinnati (OH); On-site; USD 30,000 - 45,000; Full time

Job summary

A leading auto parts company seeks an Automotive Counter Sales/Parts Pro responsible for assisting customers with service requests, processing orders, and maintaining store operations. The ideal candidate will have a strong background in auto parts, excellent customer service skills, and a commitment to professional development. If you are looking for an opportunity in a dynamic retail environment with hands-on responsibilities, we encourage you to apply.

Qualifications

• Knowledge of automotive parts and services.
• Proficiency in computer skills including Windows, Excel, Word.
• Strong customer service skills needed.

Responsibilities

• Assists customers in determining their needs and selling auto parts.
• Maintains current merchandise labeling and cleanliness of the store.
• Records lost sales and participates in store meetings.

Skills

Knowledge of auto parts

Computer skills

Customer Service

Education

High School Diploma or GED

Job description

Description

Automotive Counter Sales/Parts Pro Job Summary: Responds to service requests, inquires for auto parts and supplies. Handles concerns over the phone, e-mail, or in person. Also, provides solutions to concerns and ensures maximum good will from all transactions.

Automotive Counter Sales/Parts Pro Job Duties and Responsibilities:

• Follows all points of the store’s “Basic Service Statement”
• Reports and is ready for work at schedule time.
• Reports to work wearing the proper attire.
• Assists all customers by determining needs and selling necessary products to complete the customer’s job.
• To become proficient at the use of, and all procedures relating to, the computerized point of sale equipment.
• Properly checks in, prices and merchandises incoming product.
• Keeps merchandise labeling current.
• Keeps store neat, clean, and free of all obvious hazards to customers and employees.
• Assists in store inventories.
• Attends all store meetings.
• Improves job knowledge by attending all recommended training sessions.
• Follows any other directive as assigned by manager.
• Properly uses the order processing system.
• Records all lost sales.
• Keeps catalog and price sheets current.

Requirements

Automotive Counter Sales/Parts Pro Job Qualifications and Requirements (Knowledge, Skills and Abilities):

• Knowledge of auto parts.
• Computer skills (windows, Excel, Word, and Internet).
• Excellent Customer Service is a must.
• Able to pull and place inventory.
• Able to answer phones.

Education/Experience: High School Diploma or GED; or one year related experience and/or training; or equivalent combination of education and experience.

Physical Demands:

• In general, normal vision, speech, hearing, coordination of hands, feet, etc. (psychomotor activities) in order to perform tasks with ease and precision.
• Requires the physical ability to walk and stand for a minimum of 2 1/2 hour at a time.
• Requires the ability to walk quickly, often while carrying 5 to 55 pounds of material.
• Requires a clear speaking voice as well as adequate hearing to understand and communicate with people either over the telephone or in person.
• The employee must be able to lift safely, at one time, a case of material weighing approximately 55 pounds from the floor to a bench or table.
• The employee must be able to, in a safe and confident manner, climb a 5-foot ladder and reach with both arms removing material weighing 15 pounds from a shelf, which may be 10-12 feet high.
• The employee must have the ability to move and climb a flight of rolling stairs for the stocking and removal of product from high shelves (10 feet or more).
• The employee must be able to move a standard two-wheel dolly carrying boxes.
• The employee must be able to stand and walk on cement floors and other hard surfaces for approximately 8 hours per day.