Automotive Certified Service Technician - Livonia, Michigan, United States

LaFontaine Automotive Group; Livonia (MI); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking an experienced Automotive Certified Service Technician to join their team in Livonia. This role offers a tiered pay plan, longevity bonus program, and a competitive benefits package, including medical, dental, and vision coverage. As a technician, you will perform vehicle repairs and maintenance according to dealer and factory standards, specializing in various repair areas. You will also have the opportunity to participate in contests and referral programs. Join a company that values building lifelong relationships with customers and employees alike, and be part of a team that is committed to excellence in the automotive service industry.

Benefits

Competitive Compensation

Technician Tiered Pay Plan

Longevity Bonus Program

Employee Discounts

Benefits Package

401(k) with Employer Match

Paid Time Off

Holiday Pay

Qualifications

• Must possess Michigan Mechanic Certification and excellent communication skills.
• Experience in vehicle repair and maintenance is essential.

Responsibilities

• Perform vehicle repair and maintenance work as assigned.
• Diagnose malfunctions and communicate with Parts Department for needed parts.
• Document work performed and ensure customer satisfaction.

Skills

Customer Satisfaction

Communication Skills

Technical Repair Skills

Problem-Solving

Education

Michigan Mechanic Certification

Job description

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Job Description

EXPERIENCED LEVEL 2 OR 3 AUTOMOTIVE CERTIFIED SERVICE TECHNICIAN
Are you a technician interested in a TIERED Pay Plan, Longevity BONUS Program, and so much more? If so, this opportunity is for you!

THE POSITION: Performs vehicle repair and maintenance work as assigned in accordance with dealer and factory standards. Specializes in Brakes, Steering/Suspension, Drivability and Electric repairs along with general repair work.

The Perks:

• Competitive Compensation based on experience and Certifications (State and/or A.S.E.)
• Technician Tiered Pay Plan (Pay rate increases based on flagged hours.)
• Technician Longevity Bonus Program
• Monthly Technician Hours Turned Contest
• Employee Referral Program
• Employee Discounts on Sales and Service
• Benefits Package (Medical, Dental, Vision, Employer Paid Life/AD&D, Employee Assistance Program, Pet Insurance)
• Voluntary Benefits (Flexing Spending Account, Life/AD&D, Short-Term and Long-Term Disability, Critical Illness, Accident Insurance, Legal & Identity Theft Protection)
• 401(k) and Employer Match
• Holiday Savings Program with Employer Match
• Paid Time Off
• Holiday Pay

Skills, Qualifications, And Expectations:

• Devote himself/herself to ensuring satisfaction to customers.
• Determine management, production, and quality requirements by asking questions and listening.
• Follow lawful directions from supervisors.
• Understand and follow work rules and procedures.
• Interact well with others and be a positive influence on employee morale.
• Uphold the company’s non-disclosure and confidentiality policies and agreements.
• Work evening, weekend and holiday work hours as required.

Education And Experience:

• Ability to read and comprehend instructions and information.
• Professional personal appearance.
• Excellent communication skills.
• Ability to meet company's production and quality standards.
• Michigan Mechanic Certification.

Essential Duties & Responsibilities:

• Receive repair orders from dispatcher and take to stall area.
• Perform work as outlined on repair order with efficiency and accuracy in accordance with dealership and factory standards.
• Diagnose cause of any malfunction and perform repair as authorized.
• Communicate with the Parts Department to obtain needed parts.
• Tag and save parts, turn in parts, if the job is under warranty or if requested by the customer.
• Advise service advisor immediately if any additional work is needed, if work outlined is not needed, or if repairs cannot be completed with the promised time.
• Document work performed.
• Road-test vehicles to ensure repair has addressed the customer complaint.
• Quality check work performed.
• Attend training classes.
• Keep abreast of factory technical bulletins.
• Ensure that customers’ vehicles are kept clean.
• Administer safety and housekeeping policies and procedures.
• Understand and follow federal, state, and local regulations, governing service repair work.
• Responsible for installing, maintaining, repairing, and servicing air conditioning systems.

Physical Requirements:

• The employee is occasionally required to climb or balance; stoop, kneel, crouch, or crawl.
• The employee is occasionally required to walk, sit, and talk or hear.
• The employee must frequently lift and/or move up to 25 pounds, and occasionally lift weights up to 100 pounds.

The Company: Founded in 1980 by Michael Sr. and Maureen LaFontaine, the award-winning and nationally-recognized LaFontaine Automotive Group includes 54 retail franchises, 9 collision centers and 34 Michigan retail locations. The group employs nearly 2,500 individuals. It’s the mission of the LaFontaine Family to personalize the automotive experience by building lifelong relationships that connect families and strengthen communities. The LaFontaine commitment to customers, staff, and local communities is demonstrated by active participation and contributions to numerous non-profit organizations, educational institutions, and charities throughout southeast Michigan. The combination of both the mission and core values provides the basic foundation of our promise … to treat every customer like they are members of our family. From sales to service to parts, LaFontaine Automotive Group is able to meet any customer’s specific needs. LaFontaine represents the following brands: Buick, Cadillac, Chevrolet, Chrysler, Dodge, Ford, Fiat, Genesis, Honda, Hyundai, Jeep, KIA, Lincoln, Mazda, RAM, Polestar, Subaru, Toyota, Volvo, and Volkswagen. The LaFontaine Family Deal; it’s not just what you get, it’s how you feel. Visit www.familydeal.com for additional details.

Our Mission: To Build Lifelong Relationships that Connect Families, Strengthen Communities, and Personalize the Automotive Experience.

Our Core Values: Accountability, Responsibility, Respect, Communication, Teamwork, Passion.

LaFontaine Automotive Group is an equal opportunity employer.