Automotive Cashier / Receptionist

Franklin Sussex Auto Mall; New Jersey; On-site; USD 10,000 - 60,000; Full time

Job summary

Franklin Sussex Auto Mall is hiring a full-time Service Receptionist. The role includes taking payments, scheduling appointments, and providing customer information. Candidates must demonstrate strong communication skills and be able to handle clerical tasks effectively. A high school diploma is required and previous customer service experience is preferred.

Benefits

Free college opportunity with Strayer University

Employee discount plans on purchases and services

Health, dental, and vision insurance

Life insurance

401k retirement account

Paid vacation and sick leave

Excellent work environment

Competitive wages

Qualifications

• Excellent verbal and written communication skills required.
• Self-motivated and reliable work performance.
• Experience in customer service and Microsoft Office preferred.

Responsibilities

• Accept payments and process transactions.
• Schedule service appointments and provide customer support.
• Maintain tidiness in reception and waiting areas.

Skills

Communication

Customer Service

Reliability

Self-motivation

Education

High school or equivalent

Tools

Microsoft Office

Job description

Franklin Sussex Auto Mall is looking for a full-time Service Receptionist to join the team! As a Service Receptionist, this position entails taking payments from customers and other clerical duties. The ideal candidate will be able to communicate effectively with customers and employees the information requested about Nielsen Automotive Group’s services and vehicles. You must have clear and courteous communication, and accuracy in relaying information about prices, vehicles, and services. You must be proficient in the ability to use computers and their various programs.

BENEFITS:

• FREE COLLEGE OPPORTUNITY! Online or in-person with Strayer University
• Employee discount plans on purchases and services
• Excellent work environment
• Competitive wages, commensurate with experience
• Health, dental and vision insurance
• Life insurance
• 401k retirement account
• Paid vacation and sick leave

DUTIES:

• Accept payments by cash, credit cards and checks from customers
• Refund customer payments for unused parts or other reasons in accordance with supervisor direction or company policy
• Record receipts, delivery of change and other transactions throughout the shift
• Schedule and service appointments
• Direct customer calls to the desired or appropriate person/department.
• Answer customer questions about the status of repairs, and hours of operation.

REQUIREMENTS:

• Excellent verbal and written communication skills
• Enthusiastic with high energy throughout the workday
• Reliable and steady work performance required
• Self-motivated
• Greet and welcome guests as soon as they arrive
• Ensure reception and customer waiting areas area are tidy and presentable, with all necessary stationery and material (e.g. suppliers, refreshments and brochures)
• Provide basic and accurate information in-person and via phone/email
• Perform other clerical receptionist duties such as filing, photocopying, and faxing

Education:

• High school or equivalent

Experience:

• Microsoft Office: 1 year (Preferred)
• Customer Service: 1 year (Preferred)
• Previous Automotive Experience

Full-Time hours 8 AM - 5 PM on week days with an hour lunch break and 8 AM - 4 PM on Saturdays with a day off during the week. Saturdays are required.

Pay rate: $17 per hour.

Nielsen Automotive Group is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.