Automotive Buy Back Lead (On-Site)

Talkpush; Fountain Valley (CA); On-site; USD 45,000 - 56,000; Full time

Benefits offered by this job

DailyPay enrollment

Networking groups

Health & wellness programs

Mentorship programs

Modern office environment

Job summary

Concentrix in Fountain Valley, CA seeks an Automotive Buy Back Lead to drive buyback processes, ensure regulatory compliance, and coordinate with automotive dealers and stakeholders. You will analyze documents, report findings, and implement corrective actions across cross-functional teams.

The role emphasizes guest service, data integrity, and adherence to OEM guidelines, with growth opportunities within a global organization and access to extensive development programs.

Qualifications

• Minimum 4 years in Automotive Claims Adjustor with Lemon Law and Buyback experience.
• Dealerships experience is a plus.
• Luxury Automotive/White Glove administration is an asset.
• Proficient in data entry and MS Office suite (IE, Word, Excel, Outlook).
• Strong written and verbal communication with diverse stakeholders.
• Detail oriented, able to multi-task and work under pressure.
• Self-starter, able to prioritize and meet deadlines.
• Fast learner with a willingness to adopt new technologies.
• Must reside in the United States with a valid address.

Responsibilities

• Review buyback cases to ensure policy and regulatory compliance.
• Verify transaction details and related documents.
• Identify discrepancies and coordinate with departments to resolve.
• Use program tools to track Buyback status against OEM metrics.
• Prepare audit reports with insights and improvement recommendations.
• Collaborate across teams to improve procedures while maintaining guest relations.
• Stay updated on industry regulations for ongoing compliance.
• Access and protect secured data and PII in databases.
• Address guest concerns via email and phone with professionalism.
• Assess Buyback in line with OEM guidelines and approvals.
• Interpret Guest finance contracts and Lemon Law guidelines.
• Deliver expert customer experiences with a smile.

Skills

Automotive Claims Adjustor

Lemon Law knowledge

Dealership experience

Data entry

Guest service

Education

Tools

Microsoft Internet Explorer

Word

Excel

Outlook

Job description

Join a world-class team in Fountain Valley, CA, as an Automotive Buy Back Lead! At Concentrix, we’re looking for passionate game-changers to deliver exceptional customer experiences and solutions for one of the world’s best-known brands. If you're ready to grow with a Fortune 500 company with an inclusive, award-winning culture, your new career starts here. (Military veterans are encouraged to apply.)

Are you looking for a career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns “World’s Best Workplaces,” “Best Company Culture,” and “Best Companies for Career Growth” awards every year? Then an Automotive Buy Back Lead position at Concentrix is just the right place for you!

As an Automotive Buy Back Lead, you’ll join an organically diverse team from 70+ countries where ALL members contribute and support each other’s success and well-being, proudly united as “game-changers.” Together, we help the world’s best-known brands power a world that works through exceptional customer experiences and tech-powered innovation. And due to continued growth, we’re looking for more talented people to join our purpose, people as passionate about providing outstanding customer experiences as we are.

CAREER GROWTH AND PERSONAL DEVELOPMENT

This is a great opportunity to reimagine an all-new career journey and develop “friends for life” at the same time. We’ll give you all the training, technologies, and continuing support you’ll need to succeed. Plus, at Concentrix, there’s real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.

WHAT YOU WILL DO IN THIS ROLE

• Conduct thorough review of buyback cases to ensure adherence to company policies and regulatory standards.
• Analyze and verify transaction details and reviews calculations, including financial documents, agreements, and communications.
• Identify discrepancies, document findings, and work with relevant departments to resolve issues.
• Utilize program tools and reports to identify status of Buyback documentation received and processed within OEM program metrics.
• Prepare comprehensive audit reports with actionable insights and recommendations for process improvements.
• Collaborate with cross-functional teams to implement corrective actions and enhance buyback procedures, while maintaining professional relationships with Guests and business partners.
• Stay updated with industry regulations and standards to ensure ongoing compliance.
• Access and update secured or sensitive data in internal and external databases and ensure Personally Identifiable Information (PII) secured at all times.
• Proactively addresses guest concerns via email and phone (inbound and outbound) using professionalism, problem solving skills and exemplary guest service.
• Processes, provide recommendations, approves or denies Buyback in accordance with OEM program guidelines.
• Interpret Guest finance contracts.
• Interpret State Lemon Law guidelines.
• Deliver expert customer experiences…with a smile.

YOUR QUALIFICATIONS

• Minimum 4 Years of experience in Automotive Claims Adjustor with experience in Lemon Law and Buyback practices
• Experience working with Automotive Dealerships is an asset
• Luxury Automotive/White Glove administration experience will be a significant asset
• General data entry and ability to use the following software packages: Microsoft Internet Explorer, Word, Excel (sort, filter, pivot) and Outlook
• Communicate effectively with various stakeholders, including the Attorney General's Office, executive offices, legal representatives, dealerships, and consumers
• Must be flexible, detail oriented, organized, able to multi-task, analyze data and dealer concerns and possess strong Guest service and communication (written and verbal) skills
• Problem-solving skills, detail oriented with an ability to work independently and under pressure
• Must be a self-starter able to prioritize tasks, to meet deadlines and production schedules
• Proficiency in fast-paced multi-tasking
• Eagerness to learn new technologies
• Must reside in the United States and have a valid U.S. address for residence

WHAT’S IN IT FOR YOU

One of our company’s Culture Beliefs says, “We champion our people.” That’s why we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we’ll invest in YOU to aid in your career path and in your personal development. In this role, you’ll also be provided with:

The base salary range for this position is $33.00-$41.25/hr., (pay rate will not be below the applicable minimum wage). Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program (EAP), 401(k) retirement plan, paid time off and holidays, and paid training days. We accept applications for this position on an ongoing basis.

• DailyPay enrollment option to access pay "early," when you want it
• Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic (Neurodiversity), Women in Tech, OneEarth Champions, and more
• Health and wellness programs with trained partners to help promote a healthy you
• Mentorship programs that support your rewarding career journey
• A modern, state-of-the-art office setting with advanced technologies and a great team
• Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
• Celebrations for Concentrix Day, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more
• A range of other perks and benefits

JOB AVAILABILITY

We accept applications for this position on an ongoing basis. It is currently for an existing, immediate vacancy; however, we are also considering applications for future opportunities as they arise. We encourage all interested candidates to apply.

Physical and Mental Requirements

The employee is regularly required to operate a computer, keyboard, telephone/headset, and/or other office equipment as essential functions of this position. Work is generally sedentary in nature.

Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law.

Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process. If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know. Requests may be made by contacting [e-mail]. All information will be treated confidentially and used solely to facilitate your participation in the recruitment process.

As part of our recruitment process, we may use artificial intelligence (AI) tools to assist in the screening and/or assessment of job applicants. These tools could be used to evaluate resumes, applications, and other materials submitted to help us identify the best candidates for the role.

Work Authorization

In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence.