Automotive Business Development Representative

Napleton.Autos; Chicago (IL); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

401(k)

Health insurance

Dental insurance

Vision insurance

Paid time off

Paid training

Employee discount

Job summary

Napleton Auto Group is seeking a Business Development Center representative for an in-person role in Chicago. You will learn persuasive skills to build rapport and value with clients at various stages of the car buying process, aiming to convert inquiries into showroom visits and appointments with Napleton Client Advisors.

The position involves daily interaction with sales staff and dealership support, with responsibilities ranging from inbound/outbound communications to data mining and

Qualifications

• Experience in BDC or sales support preferred.
• Excellent written and verbal communication skills.
• Ability to work in a fast-paced, target-driven environment.

Responsibilities

• Handle customer contacts and follow-up to develop new business and retain existing customers.
• Respond promptly to inbound sales calls and internet inquiries.
• Identify client needs and schedule appointments for the sales department.
• Make outbound calls and emails to potential and existing clients.
• Confirm appointment details and address client questions prior to visits.
• Data mine and prospect for sales opportunities; pursue follow-ups.

Skills

Customer service

Communication skills

Phone skills

Data entry

Sales/upselling

Teamwork

Tools

CRM software

MS Office

Job description

Welcome to Team Napleton! Are you ready for a fast-paced, professional career with a world-class culture and endless opportunities for development growth and career advancement? If you have a positive and contagious energy and want to be part of a fun team then this is the career for you! When you join Napleton Auto Group, you will be part of a family who is driven to succeed both personally and professionally!

Business Development Center

This position requires the learning and memorization of professionally persuasive skills and techniques designed to help the BDC representative develop rapport and build value with clients who are in various stages of the car buying process. It also encourages them to make an appointment to visit our showroom and meet with our Napleton Client Advisors. This position interacts daily with Sales Client Advisors and dealership support staff, as well as sales Managers.

Duties & Responsibilities

• Handle customer contacts, follow-up, new business development and existing customer retention
• Receiving and promptly responding to inbound sales calls and internet inquiries
• Identify client needs and scheduling appointments for the sales department
• Placing outbound phone calls and emails to potential and existing clientele
• Ensuring client concerns are addressed prior to the appointment date such as vehicle pricing, product availability, vehicle equipment questions, appointment process/duration, etc.
• Contacting clients prior to their appointment date to confirm their appointment(s)
• Data mining and prospecting for sales opportunities
• Execute prospect follow-up calls and gauge customer satisfaction
• Attend and participate in department meetings
• Ability to work in a fast paced, deadline oriented environment
• Ability to work well as part of a team or group
• Excellent oral, written and interpersonal communications skills
• Express a positive attitude, exceptional work ethic and a willingness to learn
• Computer literacy, organizational skills, follow-up and typing abilities
• Ability to read and comprehend instructions and information
• Compensation & Benefits
  • Hourly Compensation + Monthly Commission/Bonus
  • Compensation based on experience
  • Automatic 401K
  • Full Benefit Package (waiting period 1st of the month following 30 days)

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Benefits

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Paid training
• Vision insurance

Work Location: In person