Automotive Business Development Representative

Krause Family Ford; Alpharetta (GA); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

401(k) with company match

Dental & vision insurance available

Paid vacation, PTO, and holidays

Employee discounts on products and ser

Job summary

Krause Auto Group is seeking an energetic Business Development Representative to be the first touchpoint in the customer journey for our vehicles and services. You will engage with potential buyers, answer inquiries, and schedule appointments to drive dealership success.

The role emphasizes customer service, communication, and teamwork in a high-energy environment, with opportunities for growth within the automotive group and exposure to multiple brands.

Qualifications

• Customer service experience preferred across call centers, retail, or hospitality.
• Excellent communication and relationship-building skills.
• Positive attitude and teamwork mindset.
• Professional, friendly demeanor with confidence using CRM and email/text tools.

Responsibilities

• Serve as the first point of contact for customers interested in vehicles and services.
• Schedule and confirm sales appointments for the dealership team.
• Respond quickly and professionally via phone, email, text, and CRM.
• Provide customers with initial vehicle and dealership information.
• Assist customers with basic financing information and next steps.
• Follow up with leads not yet ready to purchase or with missed appointments.
• Maintain accurate customer records and daily activity in the CRM.
• Collaborate with sales teams and leadership to improve customer experience and appointment success.
• Participate in team meetings, training, and process improvement sessions.

Skills

Customer service experience

Strong communication

Team oriented

CRM familiarity

Education

High school diploma or equivalent

Tools

CRM systems

Job description

Business Development Representative (BDC Representative)

Customer Service | Career Growth | High-Energy Team Environment

Krause Auto Group

Be the First Connection in a Customer's Buying Journey

Krause Auto Group is looking for energetic, customer-focused, and motivated individuals to join our growing Business Development Center (BDC) team. If you enjoy helping people, communicating with customers, and working in a fast-paced environment, this is a great opportunity to build a rewarding career in the automotive industry.

For over 30 years, Krause Auto Group has built its reputation on customer satisfaction, employee growth, and long-term stability. We believe our employees are more than just a number—we support individual development, promote from within, and celebrate success across every department.

With a portfolio of world-class automotive brands including BMW, Mercedes-Benz, Ford, Lincoln, Hyundai, Genesis, Lamborghini, Aston Martin, Rolls-Royce, Koenigsegg, McLaren, and Lotus across multiple states, you'll be joining a fast-paced organization with long-term career growth opportunities.

Why You'll Love It Here

• Fast-paced, team-oriented environment


• Career advancement opportunities—we promote from within


• Great opportunity to grow into sales or management roles


• Family-owned and operated culture


• Long-term career stability


• Employee discounts on vehicles, parts & service


• Paid training and ongoing support

Benefits We Offer

• 401(k) with company match


• Dental & vision insurance available


• Paid vacation, PTO, and holidays


• Employee discounts on products and services


• Supportive leadership and team environment

What You'll Do

As a Business Development Representative, you'll serve as the first point of contact for customers interested in our vehicles and services while helping create an outstanding dealership experience.

• Answer inbound customer calls, internet inquiries, and live chat requests


• Schedule and confirm sales appointments for the dealership team


• Respond quickly and professionally using phone, email, text, and CRM communication tools


• Provide customers with initial vehicle and dealership information


• Assist customers with basic financing information and next steps


• Follow up consistently with leads that are not yet ready to purchase or missed appointments


• Maintain accurate customer records and daily activity within the CRM system


• Work closely with sales teams and dealership leadership to improve customer experience and appointment success


• Participate in team meetings, training, and process improvement sessions

What You Bring

• Previous customer service, call center, retail, hospitality, or sales experience preferred


• Strong communication and relationship-building skills


• Positive attitude and team-oriented mindset


• Professional, friendly, and confident demeanor


• Comfortable working with computers, CRM systems, email, and texting platforms


• Ability to multitask and stay organized in a fast-paced environment


• Strong work ethic and willingness to learn and grow

Requirements:

• Valid driver's license


• High school diploma or equivalent preferred

Why Krause Auto Group?

• Over 30 years of automotive success


• Family-owned and operated organization


• Promote-from-within culture with real career advancement opportunities


• Leadership team committed to employee development and success


• Opportunity to grow with some of the most recognized automotive brands in the world

Perfect For Candidates With Backgrounds In:

• Customer service


• Hospitality


• Retail sales


• Call centers


• Appointment setting


• Banking or phone support roles


• Automotive sales support

Our Commitment to You

Krause Auto Group is proud to be an equal opportunity employer. We are committed to creating a workplace where every employee feels respected, supported, and empowered to succeed.