Automotive Business Development Representative

Krause Auto Group; Alpharetta (GA); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

401(k) match

Dental & vision insurance

Paid vacation PTO and holidays

Employee discounts on products and 2?3

Job summary

Krause Auto Group is seeking a Business Development Representative to be the first connection in the customer's buying journey. You will handle inbound inquiries, qualify leads, schedule appointments, and coordinate with the sales team to create a smooth dealership experience.

This role emphasizes energy, customer service, and teamwork in a fast-paced automotive environment. A high school diploma and valid driver's license are preferred, with opportunities for growth into sales or management.

Qualifications

• Minimum high school diploma or equivalent
• Valid driver's license preferred
• Strong communication and relationship-building skills
• Experience in customer service or sales preferred

Responsibilities

• Serve as the first point of contact for customers interested in vehicles and services
• Answer inbound calls, internet inquiries, and live chat requests
• Schedule and confirm appointments for the dealership team
• Provide initial vehicle and dealership information to customers
• Assist customers with basic financing information and next steps
• Follow up with leads not yet ready to purchase and with missed appointments
• Maintain accurate customer records and daily CRM activity
• Collaborate with sales teams and leadership to improve customer experience

Skills

Customer service

Call center experience

Sales experience

Communication

Team-oriented

CRM experience

Multitasking

Education

High School Diploma or Equivalent

Tools

CRM systems

Job description

Business Development Representative (BDC Representative)

Customer Service | Career Growth | High-Energy Team Environment

Krause Auto Group

Be the First Connection in a Customer's Buying Journey

Krause Auto Group is looking for energetic, customer-focused, and motivated individuals to join our growing Business Development Center (BDC) team. If you enjoy helping people, communicating with customers, and working in a fast-paced environment, this is a great opportunity to build a rewarding career in the automotive industry.

For over 30 years, Krause Auto Group has built its reputation on customer satisfaction, employee growth, and long-term stability. We believe our employees are more than just a number—we support individual development, promote from within, and celebrate success across every department.

With a portfolio of world-class automotive brands including BMW, Mercedes-Benz, Ford, Lincoln, Hyundai, Genesis, Lamborghini, Aston Martin, Rolls-Royce, Koenigsegg, McLaren, and Lotus across multiple states, you'll be joining a fast-paced organization with long-term career growth opportunities.

Why You'll Love It Here

• Fast-paced, team-oriented environment


• Career advancement opportunities—we promote from within


• Great opportunity to grow into sales or management roles


• Family-owned and operated culture


• Long-term career stability


• Employee discounts on vehicles, parts & service


• Paid training and ongoing support

Benefits We Offer

• 401(k) with company match


• Dental & vision insurance available


• Paid vacation, PTO, and holidays


• Employee discounts on products and services


• Supportive leadership and team environment

What You'll Do

As a Business Development Representative, you'll serve as the first point of contact for customers interested in our vehicles and services while helping create an outstanding dealership experience.

• Answer inbound customer calls, internet inquiries, and live chat requests


• Schedule and confirm sales appointments for the dealership team


• Respond quickly and professionally using phone, email, text, and CRM communication tools


• Provide customers with initial vehicle and dealership information


• Assist customers with basic financing information and next steps


• Follow up consistently with leads that are not yet ready to purchase or missed appointments


• Maintain accurate customer records and daily activity within the CRM system


• Work closely with sales teams and dealership leadership to improve customer experience and appointment success


• Participate in team meetings, training, and process improvement sessions

What You Bring

• Previous customer service, call center, retail, hospitality, or sales experience preferred


• Strong communication and relationship-building skills


• Positive attitude and team-oriented mindset


• Professional, friendly, and confident demeanor


• Comfortable working with computers, CRM systems, email, and texting platforms


• Ability to multitask and stay organized in a fast-paced environment


• Strong work ethic and willingness to learn and grow

Requirements:

• Valid driver's license


• High school diploma or equivalent preferred

Why Krause Auto Group?

• Over 30 years of automotive success


• Family-owned and operated organization


• Promote-from-within culture with real career advancement opportunities


• Leadership team committed to employee development and success


• Opportunity to grow with some of the most recognized automotive brands in the world

Perfect For Candidates With Backgrounds In:

• Customer service


• Hospitality


• Retail sales


• Call centers


• Appointment setting


• Banking or phone support roles


• Automotive sales support

Our Commitment to You

Krause Auto Group is proud to be an equal opportunity employer. We are committed to creating a workplace where every employee feels respected, supported, and empowered to succeed.