Automotive BDC Associate, Toyota of Smithfield

MDB-T; Smithfield (RI); On-site; USD 30,000 - 75,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Disability insurance

401(k) with company match

Flexible spending accounts

Paid Time-Off

Weekly Pay

Employee discounts on service, parts,和

Job summary

Toyota of Smithfield in Smithfield, RI is seeking a dedicated BDC Associate - Customer Service Representative to generate business through online channels and book appointments. You will respond to inquiries, provide vehicle information, and drive sales through proactive outreach.

The ideal candidate has strong computer skills, proficiency in Microsoft Office, and excellent communication abilities. A team-oriented, positive attitude is required.

Qualifications

• Experience in customer service or call center is a plus.
• Proficiency in Microsoft Office applications.
• Ability to follow through on leads and close sales.
• Excellent verbal and written communication.
• Positive, can-do attitude and team-oriented.
• Bilingual preferred but not required.

Responsibilities

• Respond to customer inquiries via phone and email in a timely and professional manner.
• Provide accurate information about vehicles and services to our customers.
• Conduct outbound calls to follow up with customers or sales leads.
• Manage internet inquiries through dealership website and other online channels.
• Set up customer appointments for the sales department.
• Follow through on customer leads and build relationships to close sales.
• Grow internet sales business and expand current customer base; measured monthly online percentage.
• Maintain a positive, and professional attitude toward customers, vendors and employees.

Skills

Customer service

Computer skills

Multitasking

Communication

Teamwork

Bilingual (preferred)

Tools

Microsoft Office

Job description

Job Details

Job Location: Toyota of Smithfield - Smithfield, RI 02917

Position Type: Full Time

Salary Range: $30,000.00 - $75,000.00

Pay Range: $17.00-$25.00 per hour

BDC Associate - Customer Service Representative

We are seeking a dedicated Customer Service Rep to join our team. In this role, you will use your computer skills, product knowledge, and outgoing personality to generate business through our online channels and book appointments.

Job Responsibilities

• Respond to customer inquiries via phone and email in a timely and professional manner.
• Provide accurate information about vehicles and services to our customers.
• Conduct outbound calls to follow up with customers or sales leads.
• Managing internet inquiries through dealership website and other online channels.
• Setting up customer appointments for the sales department.
• Follow through on customer leads and build relationships with clients to close sales
• Grow internet sales business and expand current customer base; measured through monthly online percentage.
• Maintain a positive, and professional attitude toward customers, vendors and employees.

Benefits Include

• Competitive Benefits package, including health, dental, and disability insurances.
• 401(k) with company match
• Flexible spending accounts
• Paid Time-Off
• Weekly Pay
• Employee discounts on service, parts and vehicles

Environmental & Physical Requirements

While performing the duties of this job, the employee is regularly required to sit, stand, walk, use hands and fingers to feel and handle, reach with arms and hands, talk and hear. While performing the duties of this job, the employee may incidentally be required to stoop, kneel and crouch, lift weight or exert a force up to a maximum of 25 pounds

Qualifications

• Computer & Internet skills required
• Proficiency in Microsoft office applications
• Ability to follow through on leads and close sales
• Proven experience in a customer service or call center environment a plus
• Excellent communications skills, both verbal and written
• Ability to multitask and prioritize in a fast-paced work environment
• Positive, can-do attitude
• Team-oriented
• Bilingual proficiency preferred but not required