Automotive Assistant Store Manager

Monro, Inc.; Village of Horseheads (NY); On-site; USD 100,000 - 125,000; Full time

Job summary

Join a leading automotive service provider as an Automotive Assistant Store Manager. This full-time role involves overseeing store operations, ensuring exceptional customer service, and managing a team in a dynamic environment. With a focus on performance and profitability, you will contribute to sales goals and maintain high standards. The position offers competitive compensation and growth opportunities through training and certifications.

Benefits

Performance incentives

Paid vacation

401(k) eligibility

Employee discounts

Healthcare

Vision

Dental

Career advancement opportunities

Qualifications

• Minimum two years retail experience or equivalent education/experience.
• ASE certification and State Inspection License preferred.

Responsibilities

• Manage automotive retail service and repair operations.
• Schedule guest appointments to optimize technician productivity.
• Build guest relationships to enhance satisfaction and loyalty.

Skills

Customer Service

Problem Solving

Communication

Inventory Management

Education

High School Diploma

Job description

Join to apply for the Automotive Assistant Store Manager role at Monro, Inc.

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Join to apply for the Automotive Assistant Store Manager role at Monro, Inc.

Company Description

Company Info:
Monro’s family of brands is one of the leading automotive service and tire dealers in the United States. We work on approximately five million vehicles a year, but with us, it is personal. Every guest is important, and every teammate is valued. That is our people-first approach.

Headquartered in Rochester, New York, where our founder Chuck August opened his first store in 1957, we have grown to nearly 1,300 auto repair shops and tire dealers in 32 states. Monro supports 16 tire and auto service brands, each with regional strength and community ties. Our presence spans from big cities to small towns and rural areas.

Under the Monro banner, we are united as TEAM, sharing the mission to provide the highest quality tire and auto service in the industry.

Are you motivated to shape a better future for yourself and the automotive industry? Our vision is to be America’s leading auto and tire centers, trusted for quality automotive maintenance and repairs in your neighborhood. We seek individuals at all career stages who share this vision. Positions are available across our brands, in field management, and at our Store Support Center in Rochester, NY. If you enjoy helping others, working on cars, being part of a team, solving problems, building guest relationships, and valuing honesty and integrity — Destination Monro is for you.

Job Description

About The Role:

The Assistant Manager is a full-time, hourly position based on business needs. As a key holder and manager on duty (MOD), the Assistant Manager oversees store operations in the absence of the Store Manager or as required. Responsibilities include managing automotive retail service and repair operations to meet standards and achieve performance and profitability goals. Ensuring all team members deliver exceptional 5-star service, communicating effectively with guests, and meeting time and quality expectations are essential.

Compensation:

The hourly rate ranges from $18.00 to $20.00, with potential additional incentives. Pay depends on experience.

Responsibilities:

1. Schedule guest appointments to optimize technician productivity and timely service completion.
2. Contribute to sales goals by informing and recommending tire and service products and promotions.
3. Attend to guest needs in sales, service, complaints, and adjustments.
4. Build guest relationships to enhance satisfaction, loyalty, and retention.
5. Assist technicians in communicating repair and service needs.
6. Maintain store cleanliness and condition per Monro standards.
7. Oversee inventory management, including pulling, unloading, and stocking parts and tires.
8. Provide direction to technicians and assist with services/repairs as needed.
9. Organize workflow to utilize technician skills efficiently and effectively.
10. Adhere to company policies, safety standards, environmental codes, and OSHA standards.
11. Perform Store Manager functions as needed.
12. Perform other duties as assigned by supervisor.

Qualifications:

1. High School Diploma or equivalent.
2. Minimum two years retail experience or equivalent education/experience.
3. Flexible availability including evenings, weekends, and holidays.
4. ASE certification and State Inspection License preferred.
5. Ability to motivate and influence a team to meet goals.
6. Strong problem-solving, inventory management, merchandising, and customer service skills.
7. Effective communication skills with teammates and guests.
8. Complete required training within specified timelines.
9. Valid driver’s license and satisfactory MVR; ability to operate customer vehicles for test drives.

Profile Summary:

1. Basic automotive maintenance, repair, and tire service skills.
2. Ability to identify problems, analyze data, and produce practical solutions.
3. Ability to interpret and follow written, oral, and diagram instructions.
4. Excellent customer service and sales skills.
5. Strong verbal and written communication skills.
6. Organizational and time management skills, adaptable to changing priorities.

Work Environment & Physical Requirements:

1. Work occurs in an automotive shop environment with moderate noise, weather conditions, chemicals, odors, dirt, and dust.
2. Must be able to see, hear, speak, lift, carry, and stock up to 50 lbs.
3. Frequent standing, walking, reaching, bending, and stooping.

Additional Information

Benefits:

1. Performance incentives, paid vacation, holidays.
2. Reimbursements for ASE Certifications and State Inspection Licenses where applicable.
3. Immediate 401(k) eligibility.
4. Direct deposit, employee discounts, healthcare, vision, dental.
5. Employee perks and career advancement opportunities.

This summary is not exhaustive; additional duties may be assigned as needed.

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Growth Opportunity:

Monro supports career growth through training, certifications, and coursework via Monro University, empowering advancement.

Monro, Inc. is an equal opportunity employer, providing equal employment opportunities regardless of race, color, religion, sex, national origin, disability, veteran status, or other protected characteristics.