Automotive Assistant Service Writer

Midas CLEVELAND 3651; Cleveland (TN); On-site; USD 40,000 - 60,000; Full time

Job summary

Midas is seeking an automotive service manager to oversee service department activities in Cleveland. The role involves managing technicians, ensuring high-quality customer service, maintaining shop operations, and delivering pricing estimates. This position offers growth opportunities through internal training and promotion.

Qualifications

• Minimum 1 year of experience in store or service writer role.
• Excellent customer service skills required.
• Ability to work a flexible retail schedule.

Responsibilities

• Manage and direct service department activities.
• Deliver exceptional customer service and vehicle inspections.
• Lead, manage, and train technicians.

Skills

Customer service

Communication

Team building

Flexibility

General automotive knowledge

Job description

At Midas we are dedicated to providing quality services to customer vehicles in the areas of inspection, diagnosis and repair utilizing the expertise attained through ASE Certifications and/or years of automotive repair experience.

We are looking for automotive service managers to manage and direct all service department activities of a retail store engaged in selling tires and related automotive parts and mechanical services. This position is a Store Manager developmental role. Midas is committed to training our associates and promoting from within the organization.

Responsibilities

As a Midas automotive service manager, you will manage and direct all automotive and general service technicians in the operation of the shop, including:

• Deliver exceptional customer service while listening and consulting customers
• Following up with customers, services requested, estimated completion times etc.
• Oversee complete vehicle inspections and then make comprehensive recommendations—building computerized repair orders and sourcing parts
• Deliver and discuss pricing estimates with customers as well as promoting shop service specials
• Lead, manage, and train team while keeping in tune with our companies’ vision, purpose, core values, and employee creed
• Oversee technicians’ inspections, diagnosing and repairing of domestic, European and Asian cars and light trucks
• Maintain inventory counts
• Overall cleanliness and organization of the facility
• Other duties as assigned

Qualifications

• A minimum of 1 year of store or service writer experience
• General automotive knowledge
• Excellent customer service disposition
• Good communication skills
• Team building skills
• Ability to work a flexible retail schedule including weekends, and holidays
• Valid driver’s license