Automotive Assistant Manager

AAA Club Alliance; Enfield (CT); On-site; USD 56,000 - 79,000; Full time

Benefits offered by this job

Medical, dental, vision

401k plan with company match

Paid time off

Paid holidays

Parental leave

Volunteer opportunities

AAA Membership

Training reimbursement

Job summary

AAA Club Alliance in Enfield, CT seeks an Automotive Repair Assistant Manager to oversee the Service Department, mentor technicians, manage day-to-day shop operations, and maintain high standards of service. You will balance hands-on automotive expertise with business acumen, drive efficiency, handle estimates and work orders, and lead a collaborative team at a state-of-the-art Car Care Center.

This full-time role offers ongoing training, career growth opportunities, and a competitive benefits

Qualifications

• High school degree or equivalent is required.
• Minimum of 4 years of experience in automotive repair.
• ASE certification preferred.
• Must possess and maintain a valid operator’s license.
• Satisfactory pre- and post-employment screening results.

Responsibilities

• Oversee Service Department functions and activities to ensure efficient operation of the Car Care Center.
• Mentor and develop Repair Technicians and Service Advisors; assist in hiring and training.
• Ensure repairs meet manufacturer guidelines, verify quality, and re-test as needed.
• Manage customer communications, explain repair recommendations, and obtain approvals.
• Organize work to maximize efficiency in vehicle movement, parts procurement, and job flow; handle estimates and work orders in Manager's absence.
• Ensure compliance with Car Care policies, OSHA, MAP, and HazMat; maintain a safe, clean work area and proper equipment maintenance.
• Complete paperwork on repair details and state/emission inspection details; monitor workflow and communicate delays to customers and staff.
• Maintain awareness of ACA offerings to improve customer experiences and drive repeat business.

Skills

Leadership

Mentoring

Communication

Organizational skills

Analytical skills

Customer service

Education

High School Diploma

ASE Certification preferred

Job description

Accelerate Your Career with AAA Club Alliance

Are you a proven leader with a passion for driving performance and delivering exceptional results? Take the next step in your career with AAA Club Alliance as an Automotive Repair Assistant Manager. In this key leadership role, you’ll support daily shop operations, mentor and develop technician talent, and ensure every customer leaves with confidence. Your ability to balance hands-on automotive expertise with strong business acumen will help drive efficiency, elevate team performance, and maintain the highest standards of service. Join a state-of-the-art facility where you’ll work alongside a collaborative team, leverage advanced technology, and grow your career with an organization committed to your success.

Location

25 Hazard Avenue, STE 2B, Enfield, CT 06082

What We Offer

• Competitive Pay: $56,422 – $79,192/year. Actual pay will be adjusted based on experience, geographic location, and other job-related factors as permitted by law.
• This position is eligible to earn monthly incentive pay based upon store sales and overall performance.
• Schedule: Full-time, 5 days/week - Sundays off every week, plus one other day off based on business needs.
• Ongoing training, development, and career growth opportunities across AAA’s Car Care network.

Position Objective

This position is responsible for overseeing all Service Department functions and activities at the Car Care Center, ensuring the effective operation of the store. This role involves engaging in the sale of automotive parts, mechanical and maintenance services, tires, and batteries, while also managing the performance, production, quality, and professional development of Service Advisors and sales associates in alignment with AAA’s standards. This role is tasked with positively influencing customer satisfaction and profitability through the delivery of high-quality, timely service and ensuring strict adherence to AAA Car Care policies and procedures.

Major Job Functions, Duties and Responsibilities

• Supervision and Mentorship:
  • Supervises and mentors Repair Technicians, ensuring appropriate work assignments based on skill levels.
  • Assists in the hiring, evaluation, training, and development of Repair Technicians and Service Advisors.
  • Provides leadership by exercising firm, fair, and consistent management of all associates.
• Quality Control and Repairs:
  • Verifies that all repairs and maintenance on vehicles are completed accurately and professionally, following manufacturer guidelines and industry practices.
  • Re-test repaired systems and road test vehicles as needed.
• Customer Communication and Service:
  • Manages communication between the Car Care Center and customers, ensuring timely updates and accuracy of repair permissions, agreements, and expectations.
  • Assists Service Advisors and Sales Associates in explaining repair recommendations to customers and obtaining approval for necessary repairs.
• Operational Management:
  • Organizes work to maximize efficiency in vehicle movement, parts procurement, and overall job functions.
  • Responsible for store operations and sales in the absence of the Manager, including creating estimates and work orders and assisting at the sales counter.
  • Opens and closes the Car Care store, ensuring proper scheduling and management.
• Compliance and Safety:
  • Ensures continuous implementation of Car Care policies and procedures, including compliance with OSHA, M.A.P., State, and Hazmat regulations.
  • Oversees a clean, well‑organized work area and ensures proper maintenance of tools and equipment, including evaluating new equipment and following safety protocols.
• Administrative Duties:
  • Accurately completes paperwork including repair information on work orders and state/emission inspection details.
  • Reviews repair orders with Service Advisors and customers to ensure all requested repairs are completed.
  • Monitors workflow and communicates with Service Advisors and Sales Associates regarding wait times and productivity.
• Product and Service Awareness:
  • Maintains specific awareness of automotive products and general awareness of ACA’s offerings to enhance customer experiences and drive repeat business.
  • Attends automotive meetings and seminars as recommended by management.

Job Requirements / Qualifications (Education/Training, Experience and Certifications)

• High school degree or equivalent required. A combination of education and experience may be considered in lieu of a degree.
• Minimum of 4 years of experience in the automotive repair industry required.
• Automotive Service Excellence (ASE) certification preferred.
• Must possess and maintain a valid operator’s license.
• Satisfactory pre‑and post‑employment screening results.

Knowledge, Skills and Abilities (Those necessary for competent performance of the job)

• Effective organizational and analytical skills.
• Effective written and oral communication skills.
• Ability to effectively interaction with others.
• Advanced knowledge of PC‑based automotive computer equipment and software applications.
• Demonstrated ability to respond to customer inquiries and refer customers to the associates who can best assist them with Car Care, Travel, Insurance, Membership, Discounts, Financial Services, and other Retail products.
• Ability to adjust work schedule and priorities to meet business needs.
• Working Conditions (Under typical circumstances): While performing the duties of this job, the associate is exposed to an automotive shop environment. The noise level in the work environment may at times be loud. The job requires working with automotive tools and equipment, exposure to changes in temperature, and may involve exposure to dust or fumes. The physical requirements of the job are for associates to lift equipment weighing up to 50 pounds, and to stand for prolonged periods of time. Must have complete dexterity and fine and gross motor skills.

Benefits

• Medical, Dental, and Vision plan options
• Up to 2 weeks Paid parental leave
• 401k plan with company match up to 7%
• 2+ weeks of PTO within your first year
• Paid company holidays
• Company provided volunteer opportunities + 1 volunteer day per year
• Free AAA Membership
• Continual learning reimbursement up to $5,250 per year

And MORE! Check out our Benefits Page for more information.

Equal Employment Opportunity

ACA is an equal opportunity employer and complies with all applicable federal, state, and local employment practices laws.

At ACA, we are committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences to enable us to meet our goals and support our values while serving our Members and customers. We strive to attract and retain candidates with a passion for their work and we encourage all qualified individuals to apply. It is ACA’s policy to employ the best qualified individuals available for all positions. Hiring decisions are based upon ACA’s operating needs, and applicant qualifications including, but not limited to, experience, skills, ability, availability, cooperation, and job performance.

Job Category and Locations

Car Care

Work from home or remote positions primary residence must reside within the footprint that AAA Club Alliance Inc. operates.

Our club is located in Washington DC and 13 states including Connecticut, Delaware, Indiana, Kansas, Kentucky, Maryland, New Jersey, Ohio, Oklahoma, Pennsylvania, South Dakota, Virginia, and West Virginia.

AAA Club Alliance is the result of AAA Mid-Atlantic, AAA Allied Group, AAA Oklahoma/South Dakota, and AAA Ohio Automobile Club joining, now representing nearly 7.4 million members in 13 states including Washington, D.C.

Work Environment and Culture

We’ve created an environment where you can look forward to coming to work and interacting with compassionate people who enjoy what they do and love supporting their team.

We’re dedicated to keeping our Associates fulfilled and helping them feel secure.

With such a diversity of products and services, our Associates have the opportunity to fulfill customer needs while growing their own career.

Accommodation

AAA Club Alliance complies with federal, state and local disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please direct your inquiries to [e-mail].