Automotive Acquisition Specialist

Sheehy Lexus of Annapolis; Annapolis, Manchester (MD, CT); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking an Acquisition Specialist to join their dynamic team. In this role, you will focus on acquiring pre-owned vehicles directly from customers, utilizing data mining tools to identify opportunities and collaborating with sales managers to achieve profit goals. This position emphasizes exceptional customer service, making it ideal for those with a strong customer service background. Join a fun, fast-paced environment where your contributions significantly impact customer loyalty and satisfaction. If you're passionate about delivering top-notch service, this could be the perfect fit for you!

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Paid Time Off

Paid Maternity Leave

Paid Paternity Leave

Ongoing Paid Training

401(k) Retirement Plan

Profit Sharing

Career Growth Opportunities

Qualifications

• Strong customer service background with experience in business development.
• Ability to manage vehicle acquisitions and maintain customer satisfaction.

Responsibilities

• Leverage customer database using data mining tools to identify acquisition opportunities.
• Maintain communication with customers and manage vehicle sale inquiries.

Skills

Customer Service

Data Entry

Lead Generation

Communication Skills

Education

High School Diploma

Bachelor's Degree (preferred)

Tools

Automotive Mastermind

vAuto Reports

AccuTrade

CARFAX

Job description

Sheehy Auto Stores is proud to be a 2024 Top Workplace Winner
Recognized by The Baltimore Sun, Richmond Times-Dispatch, and The Washington Post, Sheehy Auto Stores is honored to be named one of the region’s Top Workplaces!

As one of the country’s Top 30 Private Dealer Groups, we represent some of the industry's leading automotive brands across 30+ locations. We pride ourselves on hiring top talent—both experienced professionals and those new to the industry—who are driven to succeed. If that sounds like you, we want YOU to join our growing team!

Sheehy Lexus of Annapolis is seeking an Acquisition Specialist to join our team!
In this role, you will focus on acquiring pre-owned vehicles directly from customers, helping to streamline and simplify the process for both the dealership and the seller. You’ll manage vehicle acquisitions through a variety of lead sources, leveraging our data mining tools to identify opportunities and collaborating closely with sales managers to achieve profit goals and maintain high levels of customer satisfaction.

We’re looking for someone with a passion for delivering exceptional customer service. Automotive sales experience is not required—if you have a strong customer service background and experience in business development or lead generation, this could be the perfect fit. Join a fun, fast-paced environment where your contributions make a real impact and help drive customer loyalty.

Responsibilities

• Leverage the existing customer database using data mining tools such as Automotive Mastermind, vAuto Reports, and referrals from sales and service teams to identify opportunities for vehicle upgrades and acquisitions.
• Maintain daily communication with current and potential customers through phone calls, emails, and in-person interactions. Proactively schedule vehicle appraisals, clearly explain the process, and ensure consistent, timely follow-up.
• Collaborate with the Used Car Manager to identify current vehicle needs and align acquisition efforts with inventory goals.
• Manage vehicle sale inquiries by accurately entering customer and vehicle data into appraisal platforms such as AccuTrade and vAuto. Run CARFAX reports, review vehicle history and service records, confirm completed inspections, and ensure appraisal details reflect the actual condition of the vehicle. Assist with pricing and finalizing appraisals.
• Participate in management meetings to review objectives, planned activities, performance metrics, and continuous improvement strategies.
• Deliver exceptional customer service with a professional, outgoing, and friendly demeanor. Demonstrate strong attention to detail and follow-through during the acquisition process, including handling all purchase paperwork and ensuring timely resolution of any post-sale payments to maintain customer satisfaction.

Requirements

• AssistUpgradeteam by uploading customer vehicles in vehicle appraisal system in our service lane
• Talk to customers about selling their vehicle to us both in person and over the phone
• Make upwards of 60 + calls a day
• Be able to work on their feet
• Meet Monthly Purchase Quota
• Enter data in a timely manner
• Work with the Used Car Manager to identify current vehicle needs
• Meet with the management team regarding objectives, planned activities, reviews, and analysis
• Be outgoing, friendly, energetic, and professional with excellent customer service, attentiveness, and follow-up skills
• Must be authorized to work in the USA with a valid, clean, and non-suspended driver's license
• Able to pass a pre-employment background screening, Motor Vehicle Record check, and drug screen

Benefits

We don’t believe in a one-size-fits-all approach to employee benefits. Our programs are designed to support you at work and at home:

• Health, Dental, and Vision Insurance
• PTO begins accruing on your first day
• Paid Maternity & Paternity Leave (after one year of service)
• Ongoing Paid Training
• Career Growth & Advancement Opportunities
• 401(k) Retirement Plan + Profit Sharing

Sheehy Auto Stores is an Equal Opportunity Employer.
We are committed to creating a diverse and inclusive workplace. All employment decisions are made based on qualifications, merit, and business needs, without regard to race, color, religion, gender, age, disability, or other protected characteristics.