Automation, Tooling, & Analytics Lead

Koniag Government Services; Washington (District of Columbia); On-site; USD 140,000 - 190,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401K with company matching

Flexible spending accounts

Paid holidays

Three weeks paid time off

Job summary

Koniag IT Systems, LLC, a Koniag Government Services company, seeks an Automation, Tooling, & Analytics Lead to own the strategy and delivery of automation, ITSM tooling, and reporting for a federal civilian IT program in Washington, DC. A Public Trust is required for this role.

You will lead a team of automation engineers, ITSM admins, and analytics specialists, driving infrastructure-as-code adoption and executive-ready insights while aligning with security and change-management guardrails.

Qualifications

• Minimum of 8 years of IT experience, including 3+ years leading automation, ITSM tooling, or data/reporting teams.
• Experience implementing infrastructure-as-code and automation frameworks at enterprise scale.
• Hands-on or administrative-level experience with a major ITSM platform (ServiceNow strongly preferred).

Responsibilities

• Own the strategic roadmap for automation, ITSM tooling, and reporting/analytics capabilities for the enterprise IT program.
• Lead and mentor a team of automation engineers, ITSM platform administrators, and reporting/analytics specialists.
• Define dashboards and reporting to surface infrastructure health and SLA/OLA performance.

Skills

Automation leadership

Analytics

Stakeholder management

ITIL 4 practices

Education

Bachelor's degree in Computer Science, Information Technology, Data Analytics, or related field

Tools

Terraform

Ansible

ServiceNow

Power BI

Tableau

Job description

Koniag IT Systems, LLC, a Koniag Government Services company, is seeking an Automation, Tooling, & Analytics Lead to support KITS and our government customer in Washington, DC. This position requires the candidate to be able to obtain a Public Trust. We offer competitive compensation and an extraordinary benefits package including health, dental and vision insurance, 401K with company matching, flexible spending accounts, paid holidays, three weeks paid time off, and more.

Koniag IT Systems (KITS) is seeking a strategic Automation / Tooling / Analytics Lead with a minimum of 8 years of IT experience, including 3+ years leading automation, ITSM tooling, or analytics functions, to own the strategy and delivery of automation, service management tooling, and reporting/analytics capabilities for a federal civilian customer's enterprise IT program. The ideal candidate has driven adoption of infrastructure-as-code and event-driven automation, owns a modern ITSM platform as a strategic asset, and can translate operational data into executive-ready insights. The Automation / Tooling / Analytics Lead will be responsible for owning the strategic roadmap for automation, ITSM tooling, and reporting/analytics capabilities, leading a team of automation engineers, ITSM platform administrators, and reporting/analytics specialists, and serving as the platform owner for the ITSM tool of record.

Key responsibilities

• Own the strategic roadmap for automation, ITSM tooling, and reporting/analytics capabilities supporting enterprise infrastructure operations.
• Lead and mentor a team of automation engineers, ITSM platform administrators, and reporting/analytics specialists.
• Drive adoption of infrastructure-as-code (Terraform, Ansible) and event-driven, auto-remediation automation to reduce manual toil across server, cloud, storage, database, and monitoring functions.
• Serve as the platform owner for the ITSM tool of record (e.g., ServiceNow), governing workflow design, CMDB integrity, and emerging AI/agentic automation capabilities within established security and change management guardrails.
• Define and oversee delivery of executive and operational dashboards (e.g., Power BI, Tableau, ServiceNow Performance Analytics) that surface infrastructure health, SLA/OLA performance, and modernization progress to program and government leadership.
• Partner with the Infrastructure & Platform Operations Lead and functional leads (server/cloud, storage/backup, database, monitoring/SRE) to identify automation and reporting opportunities across the operations lifecycle.
• Establish governance for automation and analytics tooling, including access control, change control, and audit trail requirements aligned to NIST SP 800-53 and FedRAMP continuous monitoring (ConMon).
• Track and report on FinOps metrics (cloud cost, utilization, and rightsizing opportunities) as part of the broader analytics portfolio.
• Support proposal development, capability roadmaps, and staffing plans for the automation and analytics function.

Education and Experience

Required

• Bachelor's degree in Computer Science, Information Technology, Data Analytics, or related field, or equivalent professional experience
• Minimum of 8 years of IT experience, including 3+ years leading automation, ITSM tooling, or data/reporting teams
• Demonstrated experience implementing infrastructure-as-code and automation frameworks (Terraform, Ansible, or similar) at enterprise scale
• Hands-on or administrative-level experience with a major ITSM platform (ServiceNow strongly preferred), including workflow, CMDB, and reporting configuration
• Experience delivering business intelligence/reporting solutions using Power BI, Tableau, or equivalent tools against operational or service management data

Required Skills and Competencies

Strong understanding of ITIL 4 practices and federal IT change/configuration management processes. Excellent communication and stakeholder management skills, including experience briefing program and government leadership.

Security Requirement

Ability to obtain Public Trust.

Desired Skills and Competencies

• Experience working in a federal government IT environment
• ServiceNow Certified System Administrator (CSA) and/or ITIL 4 Foundation certification
• Experience governing AI-assisted or agentic automation capabilities within an ITSM platform
• Familiarity with FinOps practices and cloud cost management/reporting
• Experience supporting a federal civilian financial or capital-access/loan-servicing IT program

Our Equal Employment Opportunity Policy

The company is an equal opportunity employer. The company shall not discriminate against any employee or applicant because of race, color, religion, creed, ethnicity, sex, sexual orientation, gender or gender identity (except where gender is a bona fide occupational qualification), national origin or ancestry, age, disability, citizenship, military/veteran status, marital status, genetic information or any other characteristic protected by applicable federal, state, or local law. We are committed to equal employment opportunity in all decisions related to employment, promotion, wages, benefits, and all other privileges, terms, and conditions of employment.

The company is dedicated to seeking all qualified applicants. If you require an accommodation to navigate or apply for a position on our website, please get in touch with Heaven Wood via e‑mail at [e-mail] or by calling 703-488-9377 to request accommodations.

Koniag Government Services (KGS) is an Alaska Native Owned corporation supporting the values and traditions of our native communities through an agile employee and corporate culture that delivers Enterprise Solutions, Professional Services and Operational Management to Federal Government Agencies. As a wholly owned subsidiary of Koniag, we apply our proven commercial solutions to a deep knowledge of Defense and Civilian missions to provide forward leaning technical, professional, and operational solutions. KGS enables successful mission outcomes for our customers through solution-oriented business partnerships and a commitment to exceptional service delivery. We ensure long-term success with a continuous improvement approach while balancing the collective interests of our customers, employees, and native communities. For more information, please visit www.koniag-gs.com. Equal Opportunity Employer/Veterans/Disabled. Shareholder Preference in accordance with Public Law 88-352