Automation Technical Support Team Lead

Storage Solutions; Erlanger (KY); Hybrid; USD 85,000 - 110,000; Full time

Benefits offered by this job

Competitive Salary

Medical, Dental, Vision Benefits

401K with Company Match

Paid Time Off

Professional Growth Opportunities

Job summary

Storage Solutions, a Jungheinrich company, is seeking a Technical Support Manager to lead a multi-site technical support team in Erlanger, KY; with hybrid work options in Erlanger, KY, Westfield, IN, or Nashville, TN. The role involves coordinating incident management, escalations, on-call rotations, and driving service quality across U.S.

time zones. The ideal candidate will have strong leadership in technical support, experience with automation software, and a proven track record of improving

Qualifications

• Bachelor's degree preferred in a technical field or equivalent experience.

Responsibilities

• Lead and develop a team of technical support professionals across locations.
• Oversee support schedules, incident management, escalation procedures and on-call rotations.
• Collaborate with PLC Engineers, Software Engineers, and cross-functional teams to resolve issues.
• Improve support processes, tools, training programs, and customer experience.
• Maintain SLA compliance and create performance metrics and reports.

Job description

Storage Solutions, a Jungheinrich company, is seeking a Technical Support Manager to lead a multi-site technical support team in Erlanger, KY; with hybrid work options in Erlanger, KY, Westfield, IN, or Nashville, TN. The role involves coordinating incident management, escalations, on-call rotations, and driving service quality across U.S.

time zones. The ideal candidate will have strong leadership in technical support, experience with automation software, and a proven track record of improving