Automation Technical Specialist

Abbott; Alameda (CA); Remote; USD 75,000 - 151,000; Full time

Job summary

A global healthcare leader is seeking an Automation Technical Specialist to implement automation solutions in clinical laboratories. This remote role requires a Bachelor’s degree, experience with automation systems, and strong customer service skills. Responsibilities include leading service teams and ensuring successful implementation while maintaining customer satisfaction. The position offers a competitive salary range of $75,300.00 – $150,700.00 and requires travel up to 100%.

Benefits

Career development opportunities

Health benefits

Retirement savings plan

Tuition reimbursement program

Qualifications

• 2-5 years of formal instrument and/or automation field service experience is required.
• Knowledge of regulations affecting IVDs and Biologics.
• Excellent communication and project management skills.

Responsibilities

• Serve as subject matter expert for automation hardware solution implementation.
• Lead localized service teams for on-site services.
• Coordinate with departments across the organization.

Skills

Strong knowledge of automation systems

Customer service performance

Attention to detail

Education

Bachelor's degree in technical systems or related fields

Job description

Overview

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio spans diagnostics, medical devices, nutritionals and branded generic medicines. Our 114,000 colleagues serve people in more than 160 countries.

About Abbott

Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology. Our diagnostic solutions are used in hospitals, laboratories, and clinics around the globe, and the information derived from our tests, instruments and informatics systems supports patient care decisions for conditions from heart disease to infectious diseases and cancers.

Working at Abbott

At Abbott, you can do work that matters, grow, learn, care for yourself and your family, be your true self, and live a whole life. You will also have access to:

• Career development with an international company where you can grow the career you dream of.
• Health benefits with our Health Investment Plan (HIP) PPO medical plan in the next calendar year.
• An excellent retirement savings plan with a high employer contribution.
• Tuition reimbursement, the Freedom 2 Save student debt program, and FreeU education benefit — an affordable path to a bachelor’s degree.
• Acknowledgement as a great place to work in dozens of countries and named one of the most admired companies by Fortune.
• Recognition as one of the best big companies to work for and the best place to work for diverse employees, working parents, female executives, and scientists.

The Opportunity

• This is a remote position.
• Easy access to a major airport
• Must be able to travel up to 100%.

What You’ll Work On

• The Automation Technical Specialist’s (ATS) primary job function is to serve as the subject matter expert and provide automation hardware solution implementation services in large core clinical laboratories.
• Implementation consists of leading a localized team of service specialists to provide on-site services to receive and accept product shipments, transport to the laboratory location, assemble and test the automation solution prior to turning over the solution for the informatics implementation.
• Utilize and develop consulting strategies and tools that will increase automation solution strategies for long-term customer partnerships.
• Apply advanced technical automation, service, and analyzer knowledge to facilitate efficient and customer-centric implementation services within the clinical core lab environment.
• Serve as the liaison between the customer, local field service, and ADD project manager during the implementation phase and provide supplemental automation product training to the local field service team during hardware implementation.
• Coordinate with a complex network of departments across all levels of an organization including sales, lab managers, project managers, contractors, facilities directors, vendors, and senior management as needed.
• Implement and maintain the effectiveness of the quality system and adhere to the Abbott Code of Business Conduct.
• Provide subject matter expert level support to local field service teams post-implementation for escalations and be the subject matter expert for new automation hardware product launches and instrument additions to existing sites, training local teams as needed.
• Maintain fiscal responsibility and aim to exceed yearly work plans.

Required Qualifications

• Bachelor’s degree required with preferred areas in technical systems or related fields.
• Strong knowledge of general automation systems, instruments, or product field service experience; demonstrated successful customer service performance.
• Knowledge of regulations and standards affecting IVDs and Biologics.
• A minimum of 2-5 years of formal instrument and/or automation field service experience is required.

Preferred Qualifications

• Familiarity with laboratory workflow and operations preferred.
• Experience with ADD’s instrument systems is a strong plus.
• Excellent communication, organization, project management, consulting knowledge, and attention to detail required.

Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives: www.abbottbenefits.com

Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity. Connect with us at www.abbott.com, Facebook at www.facebook.com/Abbott, and Twitter @AbbottNews.

Compensation and Location

The base pay for this position is $75,300.00 – $150,700.00

In specific locations, the pay range may vary from the range posted.

JOB FAMILY: Support Services

DIVISION: CRLB Core Lab

LOCATION: United States of America : Remote

ADDITIONAL LOCATIONS:

WORK SHIFT: Standard

TRAVEL: Yes, 100% of the Time

MEDICAL SURVEILLANCE: No

SIGNIFICANT WORK ACTIVITIES: Awkward/forceful/repetitive (arms above shoulder, bent wrists); Continuous sitting for prolonged periods; Continuous standing for prolonged periods; Continuous walking for prolonged periods; Driving a personal auto or company car or truck; Keyboard use (≥50% of the workday); Lift/carry/push/pull weights of more than 20 pounds/9 kilos daily.

Abbott is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans. EEO is the Law: English (http://webstorage.abbott.com/common/External/EEO_English.pdf) | Español (http://webstorage.abbott.com/common/External/EEO_Spanish.pdf).