Automation Technical Sales Support - Robotics

SCHUNK GmbH & Co. KG; Morrisville (NC); On-site; USD 50,000 - 70,000; Full time

Job summary

SCHUNK GmbH & Co. KG is seeking an entry-level Automation Technical Sales Support candidate to assist in the sales process for robotic tooling and industrial automation products. The role encompasses customer specifications, technical support, and collaboration with various teams to ensure customer satisfaction. Ideal candidates are recent graduates in technical fields looking to launch their careers in automation and robotics.

Qualifications

• Graduates in robotics, mechatronics, or engineering encouraged to apply.
• Experience in customer technical support or sales preferred.

Responsibilities

• Review customer specifications and prepare quotes.
• Provide technical service related to SCHUNK products.
• Support sales processes and customer satisfaction.

Skills

Customer support

Technical training

Communication

Technical service

Education

Two-year or four-year degree in robotics, mechatronics, engineering

Job description

Shaping the future with innovative technologies – that is the claim of SCHUNK. To this end, the experienced automation and production specialist is pushing the further development and digitalization of its product and service portfolio in order to make industrial processes more efficient, transparent and sustainable. The family-owned company with headquarters in Lauffen/Neckar is a global leader in toolholding and workholding, gripping technology and automation technology. Approximately 3,700 employees in 8 plants and 34 directly owned subsidiaries and distribution partners in more than 50 countries throughout the world ensure an intensive market presence. SCHUNK USA headquarters is located in Morrisville, NC and is home to its own manufacturing facility as well as a state-of-the-art technical training center.

Two-year or four-year graduated students with a technical background in robotics, mechatronics, engineering, or equivalent job experience are encouraged to apply for the Automation Technical Sales Support position.

• Review customer specifications, requests for quote, drawings, and other customer documents to develop and prepare quotes for customers.
• Provide technical service to customers relating to use, operation, selection, and maintenance of SCHUNK products.
• Enter and follow up on sales orders and quotes to customers using our CRM and ERP applications.
• Provide technical training and presentations to key customers and representatives.
• Work across product teams, Toolholding, Workholding and Automation Components, the production shop, and the sales and marketing staff – on special projects, trade shows, and internal events.
• Monitor design and production schedules that meet customer and SCHUNK business requirements, coordinating design, production, and delivery with appropriate SCHUNK teams and facilities.
• Track sales order progress to ensure product delivery and customer satisfaction, requesting adjustments to production and/or delivery schedule when required to meet customer and SCHUNK business requirements.

Primary Purpose of Automation Technical Sales Support - Robotics

The Technical Support position is an entry level position responsible for supporting the sale process of our robotic tooling and industrial automation product line through communication with our customers and other partners in the manufacturing space. This responsibility includes technical support before, during, and after the sales process with a focus on how to apply and use our SCHUNK products, as well as quoting appropriate products that align with customer requests. The candidate will interact with inter-company departments and customers frequently to maintain a high level of customer satisfaction.

Two-year or four-year graduated students with a technical background in robotics, mechatronics, engineering, or equivalent job experience are encouraged to apply for the Automation Technical Sales Support position.

Please apply via:https://recruiting.paylocity.com/recruiting/jobs/All/
If you have any other questions, please contact:
Human resource department
[e-mail]