Automation Service Manager

AIRGAS INC AND SUBSIDIARIES; Tulsa (OK); Hybrid; USD 70,000 - 90,000; Full time

Benefits offered by this job

Comprehensive Family Benefits

401(k) Retirement Plan with company match

Tuition Assistance

Paid Holidays

Vacation and Sick time

Job summary

AIRGAS INC AND SUBSIDIARIES seeks an Automation Service Manager based in Tulsa, OK. The role involves managing service operations, guiding a team of technicians, and ensuring efficiency in automation solutions.

Qualified candidates will have at least 5 years in service management, expertise in CNC and robotic systems, and a commitment to safety standards. The position offers a comprehensive benefits package and a Monday to Friday work schedule with significant travel requirements.

Qualifications

• Minimum of 5 years' experience managing service teams in an industrial or automation setting.
• Strong problem-solving skills to troubleshoot and resolve complex technical issues.
• Excellent communication and customer service skills.

Responsibilities

• Support, mentor, and guide service technicians in installations and repairs.
• Facilitate timely service delivery for clients' automation systems.
• Foster a safety-first culture and ensure adherence to safety protocols.

Skills

CNC plasma cutting systems

Robotic plasma systems

Team management

Technical troubleshooting

Workplace safety adherence

Customer service communication

Education

5+ years of experience in industrial or automation settings

Tools

Service management software

Job description

Automation Service Manager (Open)

Location: Tulsa, OK - Peoria - Cust. installations

How will you CONTRIBUTE and GROW?

At Airgas, we are committed to building a diverse and inclusive workplace that embraces the unique perspectives of our employees, customers, patients, community stakeholders, and cultures across the world. We believe that a variety of backgrounds makes our team stronger and more innovative.

At Airgas, we RESPECT, HONOR and VALUE diversity.

Benefits

• Comprehensive Family Benefits: Airgas offers a full benefits package designed to support your whole life, including Medical, Dental, Vision, Life, AD&D, and Disability Insurance.
• Support for Parents: 14‑week paid child birth benefit to support growing families.
• Future Security: 401(k) Retirement Plan with company match, Tuition Assistance, Paid Holidays, Vacation, and Sick time.
• Early Access: Your benefits start after just 30 days of employment.
• Work Schedule: Monday – Friday 8:00 am to 5:00 pm, with 75 percent travel and overnight stays.

Primary Responsibilities

• Team Guidance & Collaboration: Support, mentor, and guide a team of service technicians responsible for the installation, repair, and maintenance of CNC plasma, robotic plasma systems, and robotic welding systems.
• Service Operations Management: Facilitate timely and effective service delivery, supporting all aspects of repair, preventive maintenance, and technical support for clients' automation systems.
• Workplace Safety: Foster a safety‑first culture across all service activities, ensuring adherence to safety protocols, PPE usage, and regulatory compliance. Conduct regular safety training, audits, and drills.
• Technical Expertise: Provide expert guidance on troubleshooting, system diagnostics, and repair of CNC and robotic systems. Assist technicians with complex issues and escalations.
• Leverage Service for Business Growth: Identify opportunities during service interactions to promote and recommend Airgas' gas products and hardgoods. Collaborate with sales teams to contribute to overall business growth.
• Customer Support: Build strong relationships with clients, ensuring their needs are met and issues resolved promptly. Act as the primary point of contact for high‑priority service issues.
• Training & Development: Develop and implement training programs for service technicians to keep their skills updated with evolving technologies.
• Safety & Compliance: Facilitate compliance with company safety policies and industry regulations, including OSHA and other relevant guidelines.
• Resource Management: Allocate resources effectively to meet service demand, supporting optimal utilization of personnel and equipment.
• Continuous Improvement: Review and improve service procedures and workflows to enhance efficiency, reduce downtime, and facilitate high‑quality service delivery.
• Vendor Relations: Work with equipment manufacturers and vendors to ensure parts availability, technical support, and product updates.

Required Qualifications

• Minimum of 5 years' experience managing service teams in an industrial or automation setting.
• Extensive knowledge of CNC plasma cutting systems, robotic plasma systems, and robotic welding systems.
• Strong problem‑solving skills with the ability to troubleshoot and resolve complex technical issues.
• Proven leadership experience with the ability to motivate and manage a team of skilled technicians.
• Demonstrated commitment to workplace safety, with experience implementing and overseeing safety programs.
• Valid employment authorization in the U.S.; no visa sponsorship required.
• Familiarity with industry safety standards and regulations, including OSHA.
• Excellent communication and customer service skills.
• Ability to manage multiple projects and prioritize tasks in a fast‑paced environment.

Preferred Qualifications

• Certifications related to CNC or robotic system maintenance, programming, and repair.
• Proficiency with service management software and tools.

Your DIFFERENCES enhance our PERFORMANCE

We welcome and consider applications from all qualified applicants, regardless of race, gender, sexual orientation, religion, disability or any other protected characteristic. We strongly believe a diverse organization opens opportunities for people to express their talent, both individually and collectively, and it helps foster our ability to innovate by living our fundamentals, acting for our success, and creating an engaging environment in a changing world.

Equal Employment Opportunity Information

We are an equal‑opportunity employer. We welcome all qualified applicants regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.

Airgas, an Air Liquide Company, is a Government contractor subject to the Vietnam Era Veterans' Readjustment Assistance Act of 1974 and Section 503 of the Rehabilitation Act of 1973.

Airgas does not discriminate against qualified applicants with disabilities, and is committed to providing reasonable accommodations to the known disabilities of such individuals so as to ensure equal access to benefits and privileges of employment. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact us by email at [e-mail].