Automation Service Engineer II

Pieper Automation; New Berlin (WI); On-site; USD 95,000 - 125,000; Full time

Job summary

PPC Partners in Wisconsin is seeking an Engineer II, Automation Service to design, program, install, and support industrial automation systems across varied applications. This role involves on-site troubleshooting, customer collaboration, and mentoring junior team members.

You will assist with project scoping and estimates, stay current with evolving technologies, and work in a fast-paced field-service environment requiring strong problem-solving and hands-on PLC/HMI experience.

Qualifications

• High School Diploma required or equivalent.
• Higher education in a relevant field preferred.
• 10+ years of hands-on industrial automation experience across manufacturing, material handling, processing, logistics, and other industries.
• Deep expertise in automation and controls, including PLC & HMIs, sensors, VFDs & motor controls, safety systems, IT integration, and networking.

Responsibilities

• Design, program, install, and support automated systems across a variety of industrial applications.
• Program PLCs & HMIs from scratch or modify existing codes to meet project requirements.
• Read and interpret electrical & mechanical drawings.
• Perform onsite service calls, diagnosing issues and delivering solutions efficiently.
• Provide ongoing technical support and maintenance for deployed systems to ensure reliable performance.
• Mentor and support junior engineers and technicians as the department grows.
• Collaborate with customers to recommend improvements and value-added solutions.

Skills

PLC programming & HMIs

Read electrical drawings

Troubleshooting

Customer communication

Leadership

Education

High School Diploma (or equivalent)

Higher education in relevant field (preferred)

Tools

Ethernet/IP

Profinet

Modbus

Job description

The Engineer II, Automation Service is responsible for the design, programming, installation, and support of industrial automation systems. This position involves direct collaboration with clients, on-site troubleshooting, and the delivery of tailored automation solutions. The engineer will also support business development efforts by assisting with project scoping and estimates, while mentoring junior team members and staying current with evolving technologies. This role requires strong problem-solving skills, hands‑on experience with PLCs and HMIs, and the ability to work independently in a fast-paced, field‑service‑oriented environment.

At PPC Partners we believe in the Power to Serve along with the Pursuit of Excellence. As such the following values guide our behaviors: A Servant's Heart -- Focus on the Needs of Others, Wisdom -- Insightful, Integrity -- Honesty and Trustworthy, Courage -- Decisive and Confident in Others, Humility -- Modest and Respectful, Passion -- Unfailing Dedication.

Essential Duties And Responsibilities

System Design, Programming, & Implementation

• Design, program, install, and support automated systems across a variety of industrial applications
• Program PLCs & HMIs from scratch or modify existing codes to meet project requirements
• Read and interpret electrical & mechanical drawings

Service, Support, And Troubleshooting

• Perform onsite service calls, diagnosing issues and delivering solutions efficiently
• Provide ongoing technical support and maintenance for deployed systems to ensure reliable performance

Collaboration, Mentoriship, & Professional Development

• Support business development by identifying opportunities, scoping work, and assisting with estimates
• Continuously learn and adapt to new technologies and industry trends
• Mentor and support junior engineers and technicians as the department grows
• Collaborate with customers to recommend improvements and value-added solutions

Safety/Hazard Recognition & Elimination

• Pre-plan and identify the methods to eliminate hazards daily by work task.
• Execute skill in observing habits and hazards of others and bringing it to their attention.
• Uphold safety as the most important goal of our company. Support goal of achieving zero accidents.
• Promote and encourage open communication between field and office regarding all safety concerns, suggestions, improvements, and PPE needed.
• Obtain safety training as expected by all company personnel.

Qualifications And Requirements

• High School Diploma (or equivalent) required
• Higher education in a relevant field preferred
• 10+ years of hands‑on industrial automation experience across manufacturing, material handling, processing, logistics, and other industries
• Deep expertise in automation and controls, including PLC & HMI programming, sensors, VFDs & motor controls, safety systems, IT system integration, and communication networks (Ethernet/IP, Profinet, Modbus, etc.)

Experience, Skill And Abilities

• Positive safety attitude and personal integrity -- both are non-negotiable
• Strong mechanical aptitude to complement electrical and automation skills
• Ability to reverse-engineer and develop solutions for 3rd party or legacy systems
• Strong troubleshooting and problem-solving skills under time-sensitive conditions
• Excellent communication skills--able to translate complex technical concepts for both engineers and non-technical customers
• Entrepreneurial mindset--always seeking ways to add value, drive growth, and improve operations
• A natural leader who aligns with our core values and sets an example for others

Physical Requirements

• Office and field environment requiring sitting and standing. Travel to various work sites is essential, exposing employee to outdoor elements, noise and the need to stand and walk