Automation Service Engineer

GenScript; Piscataway Township (NJ); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Medical Insurance

401(k) & Retirement Savings Plan

Short Term Disability Insurance

New Child Leave

Paid Time Off

Paid Company Holidays

Paid Sick Days

Compassionate Leave

Jury Duty Leave

Float day

Personal days

Job summary

GenScript USA Inc. in Piscataway, NJ seeks an Automation Engineer to provide daily technical support for laboratory automation platforms, troubleshoot issues, and perform maintenance to maximize uptime.

You will work with platforms such as Tecan and Hamilton, develop SOPs, and maintain service records while collaborating with lab users to improve operations at the Gene R&D department.

Qualifications

• Bachelor's degree in Mechanical, Electrical, Mechatronics, Automation engineering or related field.
• 1+ year experience in equipment support, automation, maintenance, or related technical environment.
• Hands-on troubleshooting of mechanical and/or electrical equipment.
• Ability to read manuals, schematics and wiring diagrams.
• Strong problem-solving and documentation skills.

Responsibilities

• Provide daily technical support for lab automation platforms, troubleshooting and repair.
• Troubleshoot mechanical, electrical, pneumatic, sensor, robotic, communication, and software issues.
• Support automation platforms such as Tecan, Hamilton, and other equipment.
• Perform preventive and corrective maintenance to improve reliability.
• Conduct root cause analysis for recurring equipment failures and implement actions.
• Maintain service history and troubleshooting records.
• Develop and update SOPs and maintenance procedures.
• Assist with installation, commissioning, upgrades, and small improvement projects.
• Collaborate with lab users to resolve issues and improve operations.

Skills

Troubleshooting

Electrical & mechanical

Technical documentation

Root cause analysis

Schematic reading

Maintenance

Education

Bachelor's degree in Mechanical/Electrical/Mechatronics/Automation Engineering

Tools

Tecan

Hamilton

Job description

About GenScript

Founded in 2002 in New Jersey, GenScript Biotech Corporation accelerates innovation in biotech and healthcare by providing researchers and companies with the building blocks needed to develop groundbreaking treatments and products. Guided by its mission to Make People and Nature Healthier Through Biotechnology, and its role as a well-recognized biotechnology company, GenScript has a team of approximately 6,165 employees and has served more than 200,000 customers across over 100 countries and regions.

The position reports to Automation Engineer and is responsible for technical support for laboratory automation platforms, including troubleshooting and equipment recovery at the Piscataway site of the GenScript Gene R&D department.

Responsibilities

1. Provide daily technical support for laboratory automation platforms, including troubleshooting, problem diagnosis, repair, and equipment recovery.
2. Troubleshoot mechanical, electrical, pneumatic, sensor, robotic, communication, and basic software-related issues.
3. Support automation platforms such as Tecan, Hamilton, and other laboratory automation equipment.
4. Perform routine preventive and corrective maintenance to improve equipment reliability and minimize downtime.
5. Conduct root cause analysis (RCA) for recurring or significant equipment failures and implement corrective actions.
6. Track recurring equipment issues and identify opportunities for reliability and performance improvement.
7. Maintain equipment service history, maintenance records, troubleshooting records, and error information.
8. Build and maintain an Automation Knowledge Base, including common issues, troubleshooting procedures, root causes, corrective actions, recovery procedures, and Lessons Learned.
9. Develop and update SOPs, work instructions, troubleshooting guides, and maintenance procedures to support long-term knowledge transfer.
10. Support equipment installation, commissioning, upgrades, modifications, and small automation improvement projects.
11. Work closely with laboratory users to resolve equipment issues and improve daily automation platform operation.

Qualifications

1. Bachelor's degree in Mechanical Engineering, Electrical Engineering, Mechatronics Engineering, Automation Engineering, or a closely related engineering field.
2. 1+ year of relevant engineering experience in equipment support, automation, maintenance, manufacturing, or a related technical environment.
3. Hands-on experience troubleshooting mechanical and/or electrical equipment.
4. Experience reading technical manuals, mechanical drawings, electrical schematics, and wiring diagrams.
5. Ability to perform systematic troubleshooting and root cause analysis.
6. Strong technical documentation and problem-solving skills.

Preferred Qualifications

• Experience with laboratory automation systems or automated life-science equipment.
• Hands-on experience with Tecan and/or Hamilton automation platforms.
• Experience with liquid handlers, robotic arms, plate handlers, stackers, barcode scanners, sensors, motors, pneumatics, or similar automation components.
• Experience supporting equipment preventive maintenance and corrective maintenance.
• Experience creating troubleshooting guides, maintenance procedures, SOPs, or technical knowledge bases.
• Basic understanding of equipment communication, networking, TCP/IP, serial communication, or automation software is a plus.
• Basic programming or scripting experience is a plus.
• Experience in a biotechnology, pharmaceutical, laboratory, or regulated manufacturing environment is a plus.

Benefit

• Medical Insurance/ Vision Insurance/ Dental Insurance
• 401(k) & Retirement Savings Plan (RSP)
• Short Term Disability Insurance
• New Child Leave
• Paid Time Off
• Paid Company Holidays per year
• Paid Sick Days (earned based on hours worked)
• Compassionate Leave
• Jury Duty Leave
• Float day
• Personal days

Compensation

Salary range: $60,000 – $80,000, depending on experience and qualification

Benefits

Benefits include medical, dental, and vision insurance as well as a 401(k) retirement plan with a company match that vests fully on day one. We offer paid parental leave after just three (3) months of employment, and a paid time off policy that includes vacation time, personal time, sick time, floating holidays, and company holidays. Additional benefits include flexible spending and health savings accounts, life and AD&D insurance, short- and long-term disability coverage, legal assistance, and supplemental plans such as pet, critical illness, accident, and hospital indemnity insurance. We also provide commuter benefits, well-being initiatives, and peer-to-peer recognition programs; demonstrating our ongoing commitment to building a culture where our people feel empowered, supported, and inspired to do their best work.

GenScript USA Inc/ProBio Inc. is a proud equal opportunity/affirmative action employer committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. It is the Company's policy to ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.

GenScript USA Inc./ProBio Inc. maintains a drug-free workplace.

Please note: Genscript USA Inc./ProBio Inc. will only contact candidates through verified application sources. GenScript/Probio does not request personal information from candidates through individual email or any other platform.