Automation & Network Operations Intern – Plano

Ericsson; Plano (TX); On-site; USD 25,000 - 41,000; Full time

Job summary

Ericsson is offering an Automated Operations Intern position in Plano, TX for a 12-week summer program. You will help monitor and maintain telecom network services, develop automation for maintenance tasks, and participate in AI use cases to move operations from reactive to predictive.

You will learn from engineers and operations staff, gain hands-on experience with incident management, alarms handling, and SLA performance targets, and contribute to documentation and dashboards as part of a

Qualifications

• 2.7+ GPA on a 4.0 scale or equivalent.
• Actively enrolled in an accredited undergraduate, master’s, or PhD on a full-time basis at a four-year college or university at the time of the internship.
• Available for a full-time internship for 12 weeks.

Responsibilities

• Work to develop automation of maintenance tasks using programming language (Python, Linux Bash scripting, Groovy and Java) and DevOps pipelines
• Participate to build Artificial Intelligence use cases to turn operations from reactive to predictive
• Assist in monitoring network alarms and events using operational tools; help classify and elevate issues to appropriate teams
• Support the incident management process by tracking tickets, documenting updates, and assisting with troubleshooting under supervision
• Learn how core network and radio access network (RAN) components are monitored and maintained; assist with routine checks and maintenance coordination
• Help analyze logs, alarms, and performance metrics to identify potential service issues
• Support controlled remote access activities and change management processes following established procedures
• Maintain accurate records of incidents, maintenance activities, and operational updates; assist with status reporting
• Work with engineering, security, and service teams to understand how issues are resolved and services restored
• Contribute to process documentation, playbooks, automation scripts, or dashboard improvements to enhance operational efficiency

Skills

Networking basics

Linux basics

Programming: Python

Bash scripting

Groovy

Java

REST APIs

Git

Analytical thinking

Clear communication

Education

Bachelor’s or Master’s degree in Information Technology, Telecommunications, Computer Science, Electrical/Computer Engineering, or related field

Tools

Git

Job description

Ericsson is offering an Automated Operations Intern position in Plano, TX for a 12-week summer program. You will help monitor and maintain telecom network services, develop automation for maintenance tasks, and participate in AI use cases to move operations from reactive to predictive.

You will learn from engineers and operations staff, gain hands-on experience with incident management, alarms handling, and SLA performance targets, and contribute to documentation and dashboards as part of a