Automation Field Trainer

Roche; New York (NY); On-site; USD 94,000 - 175,000; Full time

Benefits offered by this job

Company car

Discretionary annual bonus

Job summary

Roche is seeking an Automation Field Trainer to join the Solutions Training Team. You will partner with the Roche Support Network, Marketing, and Sales to train laboratory staff before go-live on new automation instruments and provide ongoing training as needed.

This role requires advanced training certification, independent analysis of customer needs, curriculum development, and travel across the US with some international travel.

Qualifications

• Bachelor’s degree in a related discipline or equivalent education and work experience.
• 5 years of progressive experience within the diagnostics industry or other relevant progressive experience.
• Advanced knowledge demonstrated through an advanced degree and/or in-depth technical experience in laboratory clinical chemistry, immunology, IT, molecular, tissue, and/or automation systems.

Responsibilities

• Tailored training for Roche solutions, conducting on-site training and re-training for key operators.
• Acts as training liaison and technical expert for consultative, administrative, and technical matters.
• Develops educational goals and technical specs for content; partners with account managers and field teams to build curricula.
• Designs training activities, gathers feedback, and contributes to content improvements.
• Maintains training standards and manages inventory, expenses and on-site/off-site delivery.

Education

Bachelor’s degree in related discipline or equivalent

Advanced degree and/or in-depth technical experience in laboratory automation fields

Job description

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

The Position

The Automation Field Trainer is part of the Solutions Training Team within Training & Development. They partner with the Roche Support Network, Marketing, and Sales management to identify key accounts and provide targeted training to laboratory staff before go-live on new automation instruments and ongoing customer training as needed. The primary duties include acting as the field training subject matter expert for Roche product portfolios across various domains, creating training plans for new and current customers, and offering complex training support for commercial pre-sales, project management, implementation, and execution of Roche solutions. Specialized advanced knowledge and specific training and certification are required, along with the ability to independently analyze customer needs and resolve issues. The position involves substantial variety and complexity, requiring originality and ingenuity. The role includes regular travel within the US, some international travel, and maintaining consistent attendance. It also emphasizes continuous improvement of the quality system and achieving quality objectives.

Key Roles & Responsibilities

• Tailored Customer Training: Conducts personalized training for all Roche solutions, training key operators on equipment, applications, IT products, and systems, including on-site training and re-training. Supports pre and post-training needs during product installation, implementation, and maintenance to ensure customer satisfaction and effective use of solutions
• Subject Matter Expertise: Acts as the training liaison and technical expert on all consultative, administrative, and technical matters. Uses scientific expertise to resolve complex customer issues and supports commercial staff and customers in pre and post-sales activities
• Curriculum Development: Collaborates with leadership to develop educational goals and technical specifications for content, ensuring materials are business-focused and meet technical training needs. Partners with account managers, field teams, and management to build comprehensive curricula addressing both short-term and long-term objectives
• Training Design and Feedback: Designs training activities, gathers feedback from customers and field teams, and contributes to content improvement. Actively participates in marketing and product development initiatives, ensuring customer experiences are incorporated into training materials
• Operational Standards and Support: Maintains training standards consistent with those Training & Development in Indianapolis, executes standardized training when not on-site, and shares best practices. Manages inventory, company property, and expenses, ensures timely documentation of service reports, and identifies opportunities for promoting Roche solutions and competitive consolidations

Required Qualifications

• Bachelor’s degree in a related discipline or equivalent education and work experience
• 5 years of progressive experience within the diagnostics industry or other relevant progressive experience
• Advanced knowledge in an area of specialty as demonstrated through an advanced degree and/or in-depth technical experience in the support of laboratory clinical chemistry, immunology, information technology, molecular, tissue, and/or automation systems

Location & Travel: Up to 75% overnight travel required. Preferred candidate locations include New York City metro area, Boston, or Philadelphia. Qualified candidates living elsewhere in the United States will be considered if they are located within 50 miles of a major airport.

Preferred Qualifications

• Experience with pre-analytical, post-analytical, and analytical chemistry and immunology platforms, including cobas 8100, cobas p512/p612, and/or cobas p501/p701

Additional Information

• Field/Flexible Work Environment Position (FWE) with planned/unplanned travel required within NAM (US and Canada) Some international travel may also be required
• Regular and predictable attendance is an essential function of this highly responsible position
• Relocation benefits are not provided with this position
• A company car is provided with this position

The expected salary range for this position, based on the primary location of Indiana is $94,100.00 - 174,700.00 USD Annual. Actual pay will be determined based on experience, qualifications, geographic location, and other job-related factors permitted by law. A discretionary annual bonus may be available based on individual and Company performance.

This position also qualifies for the benefits detailed at the link provided below.

Benefits

Who we are A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.

Let’s build a healthier future, together.

Roche is an equal opportunity employer. It is our policy and practice to employ, promote, and otherwise treat any and all employees and applicants on the basis of merit, qualifications, and competence. The company's policy prohibits unlawful discrimination, including but not limited to, discrimination on the basis of Protected Veteran status, individuals with disabilities status, and consistent with all federal, state, or local laws.

If you have a disability and need an accommodation in relation to the online application process, please contact us by completing this form Accommodations for Applicants.

Roche is an equal opportunity employer and strictly prohibits unlawful discrimination based upon an individual's race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, mental/physical disability, medical condition, marital status, veteran status, or any other characteristic protected by law.