Automation Field Service Engineer

Koops Automation Systems; Holland (MI); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Competitive wages

Health, Dental, Vision, and Life Insurance

Wellness incentives

Job summary

Koops Automation Systems is seeking an Automation Field Service Engineer to provide on-site support for repairs and upgrades of custom automation equipment. This role is crucial for maintaining system performance and ensuring customer satisfaction across various industries.

The ideal candidate will be hands-on with experience in diagnosing mechanical and electrical issues and possess strong communication skills, as travel to customer sites will be required.

Qualifications

• Experience troubleshooting and repairing automated equipment in production environments.
• Knowledge of controls systems including PLCs, HMIs, robots.
• Ability to diagnose issues across multiple disciplines.

Responsibilities

• Troubleshoot, repair, and upgrade custom automation equipment.
• Support system performance and reliability.
• Travel to customer sites across North America.

Skills

Troubleshooting automated equipment

Knowledge of PLCs and HMIs

Mechanical and electrical diagnosis

Customer communication skills

Education

Four-year engineering or technical degree

Tools

Allen-Bradley PLCs

Vision systems

Job description

The Automation Field Service Engineer at Koops provides on-site support to repair, upgrade, and troubleshoot custom automation equipment at customer facilities. This role is critical to maintaining peak system performance and ensuring long‑term customer satisfaction across a wide range of industries. At Koops, we aren’t just recruiting employees — we’re looking for fellow owners, because we are proudly employee‑owned (ESOP).

What You’ll Do

• Troubleshoot, repair, and upgrade custom automation equipment at customer sites
• Support system performance and reliability throughout the equipment lifecycle
• Diagnose issues across mechanical, electrical, pneumatic, hydraulic, and controls systems
• Perform hands‑on work with PLCs, HMIs, robots, and vision systems
• Coordinate solutions with internal teams and communicate directly with customers
• Travel to customer sites across North America
• Maintain strong documentation and communication on service activities
• Deliver high‑quality service with a focus on customer satisfaction

What We’re Looking For

We’re seeking a hands‑on problem solver who enjoys working in the field, learning new technologies, and delivering solutions directly to customers. If you get bored easily and need challenging variety in your work, this might be the role for you.

Qualifications

• Experience troubleshooting and repairing automated equipment in production environments
• Knowledge of controls systems including PLCs, HMIs, robots, and vision systems
• Ability to diagnose and resolve issues across multiple disciplines (mechanical, electrical, controls, etc.)
• Strong communication and interpersonal skills with a customer‑focused mindset
• Team‑oriented approach
• High standard of integrity and strong problem‑solving abilities
• Willingness and ability to travel 35%

Education & Experience

• Four‑year engineering or technical degree, or equivalent hands‑on experience with custom automation equipment
• Experience with controls programming (preferably Allen‑Bradley PLCs/HMIs and/or robotic systems)
• Strong analytical and troubleshooting skills across mechanical, electrical, and software systems

Why Koops?

• A team that promotes professional and personal growth
• A workplace where you and your work are valued
• An encouraging, people‑first culture
• Competitive wages
• Competitive Health, Dental, Vision and Life Insurance
• Wellness incentives
• Cutting‑edge technology
• And much more