Automation Engineer, OEM

Hamilton-Company; Reno (NV); Hybrid; USD 95,000 - 130,000; Full time

Job summary

Hamilton Company is seeking an OEM Automation Engineer to provide remote and on-site applications support, technical assistance, and training to OEM customers. They will coordinate with the Automation Consulting Engineer to address customer needs.

Key duties include developing and testing protocol scripts, optimizing liquid handling performance, documenting projects, troubleshooting, and occasional travel to customer sites to deliver hands-on training.

Qualifications

• Excellent verbal and written communication skills.
• Ability to understand and apply programming and liquid handling principles.
• Strong technical troubleshooting and hands-on equipment experience.
• Ability to present to audiences including non-technical people.
• Good planning and customer relationship skills.
• Proficient with Microsoft Office products.
• Willing to travel nationally and up to 25% internationally.

Responsibilities

• Develops and tests application-specific protocols on Hamilton products based on requirements from OEM customers or Hamilton teams.
• Optimizes or assists OEM customers in optimizing liquid handling performance for OEM applications.
• Documents applications developed for a project, both within the script and for OEM customer-facing documentation.
• Troubleshoots, tests, and creates programming tools to support OEM customers.
• Travels to OEM customer sites to provide or maintain support for OEM application development.
• Provides information, materials, and training to OEM customers to enable self-sufficiency.
• Maintains communication on progress and findings with teams and customers.

Skills

Verbal and written communication

Programming concepts

Troubleshooting

Presentation skills

Customer relationship

Microsoft Office

Education

Bachelor’s degree in science/engineering/computer science

Job description

Company Overview

Hamilton Company is a worldwide leader in the design and manufacture of manual, semi-automated and robotic products for precision fluid measuring. We specialize in the development, manufacturing and customization of precision measurement devices, automated liquid handling stations, and sample management systems. For more than 60 years, Hamilton has been satisfying customer needs by combining quality materials with skilled workmanship, ensuring the highest level of performance of every precision fluid measuring device we manufacture.

Responsibilities

The OEM Automation Engineer will provide remote and on-site applications support, technical support, and training to OEM customers. They act as a technical resource between Hamilton teams for technical questions, method development, and testing. They will coordinate with their Automation Consulting Engineer to communicate and track changes in customer needs and additional requests.

Essential Job Functions:

• Develops and tests application-specific protocols on Hamilton products based on requirements documentation provided by the OEM customer or Hamilton OEM Sales/Project Management team.
• Optimizes or assists OEM customers in the optimization of liquid handling performance of OEM applications.
• Documents applications developed for a project, both within the script and as OEM customer-facing documentation, when necessary.
• Troubleshoots, tests, and creates programming tools to support the needs of OEM customers.
• Travels to OEM customer sites when needed to provide or maintain support for OEM customer application development.
• Provides information, support materials, and training to the OEM customers with the goal of making their development team self-sufficient and capable of providing independent support for their customers, such as platform-specific or application-specific training.
• Exhibits strong organizational skills and maintains effective communication on progress and findings.
• Works independently, but consults the OEM Applications/Automation Engineering team, management, OEM ACEs, and/or the Project Management team when necessary to understand and ensure proper customer support.
• Works closely with the Project Management and R&D teams for applications related tasks and/or issues.
• Evaluates project details and provides reasonably accurate effort and timeline estimates for assigned tasks.
• Maintains professional relationships with co-workers and customers.
• Reports to OEM Automation Engineering Manager.

Qualifications

• Must possess good verbal and written communication skills.
• Must be able to understand and apply programming and liquid handling principles.
• Must be capable of technical troubleshooting and working hands-on with equipment.
• Must be able to speak and present to an audience and demonstrate effective presentation and communication skills with technical and non-technical persons.
• Must have good planning and customer relationship skills.
• Must have working knowledge of Microsoft Office products.
• Must be able to travel nationally and occasionally internationally. May require up to 25% travel.

Education/Experience

• Bachelor’s degree in science, engineering, or computer science is required.
• Experience with programming languages and computer knowledge is desired.
• Experience with laboratory automation, scientific application, and/or laboratory bench sciences preferred.
• Experience training and troubleshooting in a technical environment preferred.

About Hamilton

• Diverse portfolio of exciting and innovative projects
• Strong opportunities for professional growth and advancement
• Commitment to sustainable design
• Competitive compensation and comprehensive benefits (medical, dental, vision, PTO, disability, 401k, tuition reimbursement, and more)
• Stable, established company
• Drug-free workplace

Equal Employment Opportunity

Hamilton Company is an Equal Opportunity Employer. We provide equal employment opportunities without regard to race, creed, color, national origin, sex, age (40+), disability, marital status, sexual orientation, gender identity, genetic information, citizenship status, religious preference or veteran status, in compliance with all applicable federal, state, and local laws.

Mid Salary