Automation Customer Support Specialist

Process Distribution Group; Chandler (AZ); On-site; USD 50,000 - 58,000; Full time

Job summary

Valin Corporation, a distributor of technologies for the chemical, pharmaceutical, semiconductor, oil & gas, bioenergy/biochemical, food and beverage, and other industries, seeks a Customer Service Representative – Automation to be the technical expert supporting the Valin Automation product lines.

You will interact with customers, provide information on accounts, products, and services, and handle orders, pricing, and shipping details.

Qualifications

• High school diploma or GED required.
• Bachelor’s degree in business, engineering, or related field preferred.
• Proficient in MS Applications.
• Experience with CRM preferred: Dynamics 365 a plus.
• Prefer 1-2 years’ experience in fluid handling products and service offerings and/or sales support of technical industrial products.
• Superior interpersonal and customer service skills.
• Strong ability to organize and prioritize workload, and to meet deadlines.
• Strong problem-solving and multi-tasking skills.
• Ability to adapt to changing priorities in a fast-paced environment.
• Must have a structured and organized work approach.
• Familiarity of Prophet 21 ERP platform a plus.

Responsibilities

• Talks with customers by phone or in person to ensure the best service possible
• Participates in team meetings to understand and support sales strategy and overall objectives
• Refers complaints of product or service failure to appropriate departments for investigation
• Coordinates customers' service needs with other departments as required to ensure premium customer service
• Make suggestions and recommendations for improvement for better ways to service customers and increase sales

Skills

Customer service

Communication

Multitasking

Problem solving

Education

High school diploma or GED

Bachelor’s degree preferred

Tools

Dynamics 365

Prophet 21 ERP

Job description

Valin Corporation, a distributor of technologies for the chemical, pharmaceutical, semiconductor, oil & gas, bioenergy/biochemical, food and beverage, and other industries, seeks a Customer Service Representative – Automation to be the technical expert supporting the Valin Automation product lines.

You will interact with customers, provide information on accounts, products, and services, and handle orders, pricing, and shipping details.