AutoCAD Electrical Support Specialist - Problem Solver

Autodesk; Boston (MA); On-site; USD 60,100 - 107,690; Full time

Benefits offered by this job

Health and financial benefits

Time off

Everyday wellness programs

Job summary

Autodesk is seeking a Technical Support Specialist to join their Product Support Team in Boston. The ideal candidate will be responsible for resolving customer issues through effective communication and problem-solving. A strong understanding of AutoCAD and AutoCAD Electrical is crucial for assisting clients and contributing to the Autodesk Knowledge Network.

This position focuses on technical support and requires a Bachelor's degree in Engineering or a related field along with 6+ years of industry experience. Benefits include health and financial support programs, making this a rewarding workplace.

Qualifications

• 6+ years of industry experience.
• Proficiency in AutoCAD and AutoCAD Electrical software.
• Strong written and verbal English communication skills.

Responsibilities

• Respond to AutoCAD Electrical and AutoCAD support requests from customers.
• Prioritize critical technical issues and monitor service level compliance.
• Document support interactions in a company-wide case management system.

Skills

Customer Service

Troubleshooting

Analytical Skills

Education

Bachelor's degree in Engineering or related field

Tools

AutoCAD

AutoCAD Electrical

Job description

Autodesk is seeking a Technical Support Specialist to join their Product Support Team in Boston. The ideal candidate will be responsible for resolving customer issues through effective communication and problem-solving. A strong understanding of AutoCAD and AutoCAD Electrical is crucial for assisting clients and contributing to the Autodesk Knowledge Network.

This position focuses on technical support and requires a Bachelor's degree in Engineering or a related field along with 6+ years of industry experience. Benefits include health and financial support programs, making this a rewarding workplace.