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Auto Uptime Advocate (Remote - Michigan)
Morley
Georgia (VT)
Remote
USD 40,000 - 60,000
Full time
Job summary
A leading automotive service company is seeking a remote Auto Uptime Advocate to assist dealers with orders and inquiries. This position offers a chance to positively impact the industry while working from home. Candidates should possess basic automotive knowledge and strong interpersonal skills. The role includes handling cases and communicating effectively with clients. Competitive pay and health benefits are provided.
Benefits
Qualifications
- Effective completion of complex tasks and autonomy in assignments.
- Ability to generate innovative solutions to complex problems.
- Familiarity with work processes typically through job-related training.
Responsibilities
- Interact with internal departments and dealerships via various communication methods.
- Log calls and update case records to ensure accurate tracking.
- Provide timely solutions to customer inquiries through multiple channels.
Skills
Education
Job description
Location: Remote – Michigan residents
If you are a great communicator and enjoy troubleshooting and helping connect people with solutions, this could be a great career move for you – especially if you're interested in working from home!
As a remote Auto Uptime Advocate at Morley, you will assist dealers with critical orders, products, services and questions. This is more than just another automotive job – it's a chance to make a difference in the industry with a leading truck manufacturer!
Bring your sense of detail and background in customer service, vehicle / technical knowledge, case management or a degree and we'll train you remotely to help you succeed in your role.
What You’ll Do
- Interact with internal client departments and dealerships using telephone, email and case management software
- Review and update cases on part orders
- Log calls and update dealer order / case records
- Use your interpersonal skills and technical product knowledge and expertise to respond to daily customer-centric activities
- Serve as the primary contact for dealership service departments and the client’s customer breakdown department
- Manage cases, tracking the many interactions required for specific repairs
- Reduce downtime to enhance customers' experience and overall satisfaction
- Conduct outbound calls and update case files
- Offer timely and accurate solutions through inbound and outbound conversations (including phone calls, chats, emails and other communications as needed) while keeping a positive and upbeat attitude
Questions Before You Apply?
Live chat with a Morley Talent Acquisition (TA) Specialist (careers.morleycompanies.com | chat hours: M-F 8 a.m. - 5 p.m. Eastern time; closed on some holidays | TA will respond to after-hours questions the next business day).
Skills for Success
Required Skills
- Able to:
- Effectively complete complex tasks
- Work autonomously within established procedures on complex assignments that required independent action and a high degree of initiative
- Generate innovative solutions to complex problems
- Anticipate patterns and links; look beyond the direct problem to the wider implications
- Skills needed:
- Basic automotive knowledge
- Case handling skills
- Interpersonal and communication
- Organization
Eligibility Requirements
- Education and experience:
- High school diploma or equivalentplus8 or more years of technical truck / automotive and direct customer service experience*
- Or - - Associate degreeplus6 or more yearsof technical truck / automotive and direct customer service experience*
- Or - - Bachelor’s degreeplus4 or more yearsof technical truck / automotive and direct customer service experience*
*(Direct customer experience = Previous dealer experience, auto parts handling, case handling and customer interaction)
- High school diploma or equivalentplus8 or more years of technical truck / automotive and direct customer service experience*
- Familiar with a variety of work processes / activities (typically through job-related training and extensive on-the-job experience)
- Available to work shifts taking place between these hours of operation:
- Monday - Friday: 8 a.m. - 9 p.m. Eastern time
- Saturday: 8 a.m. - 4 p.m. Eastern time
- Must be able to stick to the schedule reliably, as some queues are time sensitive
Nice to Have
- Experience monitoring automotive repair activity
Remote Work Requirements
- Michigan residents
- High-speed internet access at home that you are able to connect to via Ethernet or landline
- Secluded and distraction-free work environment
Why Join Our Morley Family
The value of your employment is more than your paycheck. It’s the combination of competitive pay, health benefits and other benefits Morley provides – your total compensation package.
Health & Wellness Benefits
- Medical and prescription coverage, including free annual physicals
- Dental and vision insurance
- Paid time off
- Associate wellness program (earn a reward for getting your annual wellness checkup)
- Programs to quit tobacco use and manage chronic conditions (e.g., diabetes, asthma)
Financial Benefits
- 401(k) with match
- Flexible spending account
- Life insurance
- Short- and long-term disability insurance (company paid)
Benefits to Make Your Life Easier
- Teladoc: 24/7 online access to doctors
- 24/7 nurse help desk
- Patient advocacy: Free 24/7 help with benefit questions and claims issues
- Family, financial and estate guidance (will) services
About Morley
Our mission is to deliver extraordinary experiences.
We do this by leading with humility, embracing everyone, sweating the details and moving mountains (making the impossible possible) – for our Morley Family members and for the world-leading companies that partner with us.
We are an Equal Opportunity Employer and promote an inclusive, caring and respectful work environment. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.
As part of this commitment, we provide reasonable accommodations for those with disabilities. If you need reasonable accommodation to participate in the application or interview process, please contact talentacquisition@morleynet.com.
Thank you for your interest in Morley.
Notices
- Morley utilizes E-Verify during onboarding for all hires. Click here to learn more about E-Verify: https://bit.ly/MorleyEverify and your right to work: https://bit.ly/MorleyRightToWork.
- Click here to view Morley’s CCPA Notice for applicants in California: https://info.morleynet.com/ccpa.
- Click here to view Morley's privacy policy: https://info.morleynet.com/morley-privacy-policy.
The value of your employment is more than your paycheck. It’s the combination of competitive pay, health benefits and other benefits Morley provides – your total compensation package.
Health & Wellness Benefits
- Medical and prescription coverage, including free annual physicals
- Dental and vision insurance
- Paid time off
- Associate wellness program (earn a reward for getting your annual wellness checkup)
- Programs to quit tobacco use and manage chronic conditions (e.g., diabetes, asthma)
Financial Benefits
- 401(k) with match
- Flexible spending account
- Life insurance
- Short- and long-term disability insurance (company paid)
Benefits to Make Your Life Easier
- Teladoc: 24/7 online access to doctors
- 24/7 nurse help desk
- Patient advocacy: Free 24/7 help with benefit questions and claims issues
- Family, financial and estate guidance (will) services
About Morley
Our mission is to deliver extraordinary experiences.
We do this by leading with humility, embracing everyone, sweating the details and moving mountains (making the impossible possible) – for our Morley Family members and for the world-leading companies that partner with us.
We are an Equal Opportunity Employer and promote an inclusive, caring and respectful work environment. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.
As part of this commitment, we provide reasonable accommodations for those with disabilities. If you need reasonable accommodation to participate in the application or interview process, please contact talentacquisition@morleynet.com.
Thank you for your interest in Morley.
Notices
- Morley utilizes E-Verify during onboarding for all hires. Click here to learn more about E-Verify: https://bit.ly/MorleyEverify and your right to work: https://bit.ly/MorleyRightToWork.
- Click here to view Morley’s CCPA Notice for applicants in California: https://info.morleynet.com/ccpa.
- Click here to view Morley's privacy policy: https://info.morleynet.com/morley-privacy-policy.
Required Skills
- Able to:
- Effectively complete complex tasks
- Work autonomously within established procedures on complex assignments that required independent action and a high degree of initiative
- Generate innovative solutions to complex problems
- Anticipate patterns and links; look beyond the direct problem to the wider implications
- Skills needed:
- Basic automotive knowledge
- Case handling skills
- Interpersonal and communication
- Organization
Eligibility Requirements
- Education and experience:
- High school diploma or equivalentplus8 or more years of technical truck / automotive and direct customer service experience*
- Or - - Associate degreeplus6 or more yearsof technical truck / automotive and direct customer service experience*
- Or - - Bachelor’s degreeplus4 or more yearsof technical truck / automotive and direct customer service experience*
*(Direct customer experience = Previous dealer experience, auto parts handling, case handling and customer interaction)
- High school diploma or equivalentplus8 or more years of technical truck / automotive and direct customer service experience*
- Familiar with a variety of work processes / activities (typically through job-related training and extensive on-the-job experience)
- Available to work shifts taking place between these hours of operation:
- Monday - Friday: 8 a.m. - 9 p.m. Eastern time
- Saturday: 8 a.m. - 4 p.m. Eastern time
- Must be able to stick to the schedule reliably, as some queues are time sensitive
Nice to Have
- Experience monitoring automotive repair activity
Remote Work Requirements
- Michigan residents
- High-speed internet access at home that you are able to connect to via Ethernet or landline
- Secluded and distraction-free work environment
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