Auto Telephone Claims Adjuster - National General

Allstate Foundation; Florida; On-site; USD 50,000 - 65,000; Full time

Job summary

National General is seeking an Inside Auto Analyst III to investigate basic auto claims, evaluate coverage and liability, and negotiate settlements. The role requires direct communication with claimants, insureds, and other involved parties to support timely and accurate claim resolution.

You will maintain regulatory compliance, review and summarize claims, conduct statements, and collaborate with internal teams to ensure accurate, customer-focused handling while documenting all actions and

Qualifications

• Maintain compliance with regulatory and company standards throughout the claim lifecycle.
• Investigate auto accidents and prepare summaries of findings.
• Review claims to determine coverage and liability and communicate decisions clearly.

Responsibilities

• Maintain compliance with regulatory and company standards throughout the claim lifecycle.
• Investigate minor to moderately complex auto accidents and prepare summaries.
• Conduct recorded statements with claimants, insureds, and witnesses.
• Collaborate with internal teams to ensure timely and customer-focused claim handling.
• Negotiate and settle claims in alignment with established best practices and guidelines.
• Document claim files with clear notes, summaries, and rationale for decisions.
• Review and evaluate auto claims to determine coverage, liability, and damages.

Skills

Auto Insurance Claims

Communication

Customer Service

High Call Volume

Insurance Claim Handling

Multitasking

Task Management

Telephone Customer Service

Job description

Auto Telephone Claims Adjuster - National General

National General is a part of The Allstate Corporation, which means we have the same innovative drive that keeps us a step ahead of our customers' evolving needs. We offer home, auto and accident and health insurance, as well as other specialty niche insurance products, through a large network of independent insurance agents, as well as directly to consumers.

Job Description

This Inside Auto Analyst III is a claims adjuster responsible for investigating basic and occasionally moderately complex auto claims. The role may handle non-represented claims and is expected to evaluate coverage, determine liability, and negotiate settlements. The position involves direct communication with claimants, insureds, and other involved parties, and supports timely and accurate claim resolution.

National General is a part of The Allstate Corporation, which means we have the same innovative drive that keeps us a step ahead of our customers' evolving needs. We offer home, auto and accident and health insurance, as well as other specialty niche insurance products, through a large network of independent insurance agents, as well as directly to consumers.

Job Description

This Inside Auto Analyst III is a claims adjuster responsible for investigating basic and occasionally moderately complex auto claims. The role may handle non-represented claims and is expected to evaluate coverage, determine liability, and negotiate settlements. The position involves direct communication with claimants, insureds, and other involved parties, and supports timely and accurate claim resolution.

Key Responsibilities

• Maintain compliance with regulatory and company standards throughout the claim lifecycle
• Investigate minor to moderately complex auto accidents and prepare summaries
• Conduct recorded statements with claimants, insureds, and witnesses
• Collaborate with internal teams to ensure timely and customer-focused claim handling
• Negotiate and settle claims in alignment with established best practices and guidelines
• Document claim files with clear notes, summaries, and rationale for decisions
• Review and evaluate auto claims to determine coverage, liability, and damages

Supervisory Responsibilities

• This job does not have supervisory duties.

As a requirement of employment, individuals who currently hold an active insurance license must terminate all existing appointments prior to onboarding and must not hold any outside appointments at any point during employment. Applicants seeking an adjuster role who also hold a resident producer license must formally surrender that license when instructed to by the licensing team. By proceeding with the application process, applicants acknowledge and accept these licensing requirements and agree to comply.

Skills

Auto Insurance Claims, Communication, Customer Service, High Call Volume, Insurance Claim Handling, Multitasking, Task Management, Telephone Customer Service

Compensation

Base compensation offered for this role is:
Adjuster Analyst II (Trainee): $20.77 - $29.57
Adjuster Analyst II: $47,500.00 - $61,600.00
Adjuster Analyst III: $50,000.00 - $65,300.00
Adjuster Cons I: $53,500.00 - $77,800.00
Adjuster Cons II: $56,000.00 - $82,500.00
Adjuster Sr. Cons I: $68,500.00 - $104,100.00
And is based on experience and qualifications. Total compensation for this role is comprised of several factors, including the base compensation outlined above, plus incentive pay (i.e. commission, bonus, etc.) if applicable for the role.