Auto Service Store Leader - Elevate Sales & Guest Experience

Monro; Norway (ME); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Performance based incentives

Paid vacation and holidaysfor Full-

Reimbursement for ASE Certifications

401kelgibility immediately upon hire

Healthcare, Vision, and Dental forFull

Employee Access Perks

Career Advancement Opportunities

Job summary

Monro, Inc. is seeking a Store Manager in Norway, ME to provide daily leadership across all store roles, including technicians and Guest Care Specialists. You will report to the District Manager and coach teammates to achieve sales and service excellence.

The role emphasizes developing a high-performing team, implementing sales plans, and maintaining store standards. Monro offers benefits, career advancement, and a supportive work environment.

Qualifications

• High School Diploma or equivalent.
• Demonstrated leadership experience in a retail/sales environment.
• Proven ability to manage, drive and deliver financial results while controlling costs.
• Ability to influence and motivate a team to achieve set goals and objectives.
• Ability to problem solve, manage inventory, merchandising, and customer service.
• Communications skills to effectively communicate with teammates and guests.
• Complete all Monro required training with the guidelines and timing provided.
• Must possess a current valid driver’s license and have a satisfactory Motor Vehicle Report (MVR)

Responsibilities

• Develop sales and technical teammates to produce a consistent 5-star Guest experience.
• Ensure sales goals are achieved by assisting in the development and implementation of sales plans, thorough knowledge of services and products and the automotive industry.
• Introduce tire and service products to guests to maximize sales and guest satisfaction and loyalty.
• Support teammates in establishing and maintaining a productive sales environment by training and developing teammates on all shop operations and guest services.
• Provide direction and oversight to other technicians and assist where needed with services/repairs.
• Ensure the store is effectively staffed by managing the recruiting, hiring, training, scheduling, evaluating, performance management, and development of teammates.
• Ensure expense control through the management of payroll, telephone usage, store maintenance and repairs, supplies, utilities, and other controllable expenses.
• Responsible for inventory management to include pulling tires and parts, unloading and stocking inventory.
• Audit courtesy inspections performed by teammates.
• Ensure store is in excellent condition and maintained to Monro standards for cleanliness and consistently in guest ready condition.
• Schedule guest appointments and assign teammates according to their skill level for efficient and timely completion of vehicle services/repairs.
• Achieve Monro’s sales goals by properly informing and recommending tire and service products and sales promotions.
• Attend to all guest needs in areas of sales, service, complaints, and adjustments.
• Build guest relationships to maximize customer satisfaction, loyalty, and retention.
• Assist teammates in conveying repair and service needs to guests.
• Understand and adhere to company policies and procedures, Governmental standards including environmental codes, and ASNI/OSHA standards. Consistent use of all required safety standards set forth in training and policies and procedures.
• Maintain technical knowledge and capabilities to ensure proficiency through the timely completion of all required Monro University training courses and modules.
• Operate, utilize, and maintain all equipment in a safe manner in accordance with Monro and equipment manufacturer guidelines including but not limited to lifts, welders, brake lathes, etc.
• Perform other duties as assigned and required.

Skills

Leadership

Retail sales experience

Financial acumen

Team motivation

Customer service

Communication

Coaching/mentoring

Driver's license

Education

High School Diploma or equivalent

Job description

Monro, Inc. is seeking a Store Manager in Norway, ME to provide daily leadership across all store roles, including technicians and Guest Care Specialists. You will report to the District Manager and coach teammates to achieve sales and service excellence.

The role emphasizes developing a high-performing team, implementing sales plans, and maintaining store standards. Monro offers benefits, career advancement, and a supportive work environment.