Auto Service & Sales Advisor

Pep Boys; Phoenix (AZ); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

401(k) with company match

PTO and holiday pay

On-demand pay partner (DailyPay)

Job summary

Pep Boys in Phoenix, AZ seeks a customer-focused associate to engage customers at the service desk, on the sales floor, and at the register, translating knowledge of parts and services into trusted recommendations.

You will handle appointments, explain processes, and assist with tire and automotive services while maintaining safety and policy standards, with opportunities for commissions.

Qualifications

• High school diploma or equivalent required.
• Valid Driver's License.
• One year of related experience in the automotive service environment.
• One year of sales experience preferred.

Responsibilities

• First point of contact for customers on the phone and in the store, engaging customers, scheduling appointments, and selling parts and service.
• Organize and manage service business through work orders and register transactions, inspections, and product knowledge.
• Assist management with customer care, work orders, and basic store operations.
• Follow policies on cash, credit, refunds, and returns; address customer issues and opportunities.
• Perform routine express automotive services including tire work, oil changes, and vehicle inspections.
• Maintain safety and procedural standards in wheel torque and fluid services.
• Collaborate with management to ensure a safe, compliant work environment.
• Communicate effectively with associates, management, and customers.
• Handle opening/closing responsibilities as a key holder.
• Keep shop organized and compliant with policies and safety rules.

Skills

Verbal communication

Customer service

Sales experience

Mathematics

Education

High school diploma or equivalent

Job description

Pep Boys in Phoenix, AZ seeks a customer-focused associate to engage customers at the service desk, on the sales floor, and at the register, translating knowledge of parts and services into trusted recommendations.

You will handle appointments, explain processes, and assist with tire and automotive services while maintaining safety and policy standards, with opportunities for commissions.