Auto Service Manager: Lead Team & Customer Care

Mills Fleet Farm e-Commerce Enterprises, LLC; Baxter (MN); On-site; USD 55,000 - 75,000; Full time

Job summary

Baxter, MN-based Fleet Farm seeks an Auto Service Manager to lead the auto service sales and technician team and deliver superior service to customers.

You will teach, train, and mentor the team, hire and develop staff, assist customers, and promote Fleet Farm’s automotive products and services while maintaining profitability. The role requires flexible scheduling and strong leadership.

Qualifications

• Flexible schedule, including days, nights, weekends, and holidays.
• 3 years of retail / automotive management experience preferred.
• Demonstrated strong interpersonal and leadership skills.

Responsibilities

• Teach, train, coach, and mentor the team to deliver best in class service.
• Staff according to budget; hire, train, and manage performance.
• Assist customers with questions and resolve issues.
• Develop service estimates for tires, parts, and labor.
• Create employee schedules and provide sales & payroll reports.
• Manage auto center profitability by monitoring payroll and expenses.

Skills

Leadership

Customer service

Team building

Education

Bachelor’s degree in Automotive, Management, or related field

Job description

Baxter, MN-based Fleet Farm seeks an Auto Service Manager to lead the auto service sales and technician team and deliver superior service to customers.

You will teach, train, and mentor the team, hire and develop staff, assist customers, and promote Fleet Farm’s automotive products and services while maintaining profitability. The role requires flexible scheduling and strong leadership.