Auto Service Front Desk Concierge

Bmwofasheville; Asheville (NC); On-site; USD 37,000 - 44,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Short-term disability

Long-term disability

Paid Basic Life Insurance

401(k) Plan

Personal Time Off

Paid Training

Employee vehicle purchase plans

Health and wellness

Sundays off

Job summary

Bmwofasheville in Asheville, North Carolina is seeking energetic team members for a customer service role in a dynamic dealership environment. You will be responsible for greeting customers, scheduling appointments, and handling customer inquiries.

The ideal candidate should have professionalism and the ability to communicate effectively. We offer benefits including medical, dental, vision, and a supportive culture that encourages career growth. The position offers weekends off and a pay rate of $18 per hour.

Qualifications

• Experience with Microsoft Office suite is a plus.
• Available to work flexible hours on weeknights & weekends.
• Ability to communicate customers' interests needs and requests to management and sales personnel.
• Professional personal appearance.
• Acceptable motor vehicle driving record according to dealership guidelines.

Responsibilities

• Greet customers and answer service calls and schedule service appointments.
• Schedule service calls utilizing tele-service.
• Answer phones and direct consumer to the proper department and follow up in a timely manner.
• Handle customer complaints diplomatically and refer complaining customers to the appropriate individual for resolution.
• Operate switchboard telephone system.
• Communicate with callers in a professional, friendly and efficient manner.
• Assist the managers with various clerical duties as needed and maintain waiting area.
• Familiarize yourself with department structures & internal procedures.

Skills

Microsoft Office suite

Job description

Bmwofasheville in Asheville, North Carolina is seeking energetic team members for a customer service role in a dynamic dealership environment. You will be responsible for greeting customers, scheduling appointments, and handling customer inquiries.

The ideal candidate should have professionalism and the ability to communicate effectively. We offer benefits including medical, dental, vision, and a supportive culture that encourages career growth. The position offers weekends off and a pay rate of $18 per hour.