Auto Service Concierge & Repair Estimator

Heritage Industries LLC; Salt Lake City (UT); On-site; USD 42,000 - 56,000; Full time

Job summary

Heritage Industries LLC in Salt Lake City is seeking a full-time Service Advisor to assist customers with their vehicle service needs and coordinate repairs with technicians. You will provide expert explanations of services, costs, and timelines to ensure customer satisfaction.

The role requires strong customer service, clear communication, and the ability to simplify technical details for customers while coordinating with the service team and handling payments and invoices.

Qualifications

• High school diploma or equivalent.
• Strong customer service and communication skills.
• Knowledge of service truck, and truck systems repair and maintenance.
• Ability to explain technical details in simple terms.
• Organizational skills to manage scheduling and workflow.
• Problem-solving abilities to address customer concerns effectively.

Responsibilities

• Greet customers and assess their concerns.
• Provide detailed explanations of necessary repairs and services.
• Prepare repair orders, including cost estimates and timelines.
• Identify sources to procure needed parts, get quotes, and issue purchase orders.
• Coordinate with technicians to ensure timely and accurate service.
• Keep customers informed about the status of their vehicle repairs.
• Handle customer complaints professionally and work toward resolutions.
• Stay updated on technologies and industry trends.
• Process payments and assist with invoice procedures.

Skills

Customer service

Communication

Scheduling

Problem solving

Technical explanation

Education

High school diploma or equivalent

Job description

Heritage Industries LLC in Salt Lake City is seeking a full-time Service Advisor to assist customers with their vehicle service needs and coordinate repairs with technicians. You will provide expert explanations of services, costs, and timelines to ensure customer satisfaction.

The role requires strong customer service, clear communication, and the ability to simplify technical details for customers while coordinating with the service team and handling payments and invoices.