Auto Service Advisor: Customer-First Care & Estimates

Mills Fleet Farm e-Commerce Enterprises, LLC; Delavan (WI); On-site; USD 38,000 - 52,000; Full time

Job summary

Mills Fleet Farm e-Commerce Enterprises, LLC is seeking an Auto Service Advisor to help customers identify vehicle needs, verify coverage, and prepare repair orders.

You will schedule service appointments, develop estimates, promote automotive products, and deliver superior customer service while learning Fleet Farm’s tires, parts and accessories lineup. Flexibility to work days, nights, weekends and holidays is required.

Qualifications

• High School Diploma or GED preferred.
• Flexible schedule including days, nights, weekends and holidays is required.
• Ability to lift up to 50 lbs.
• 16 years of age with a valid driver’s license.
• Previous experience in a customer-focused role is preferred.
• Previous experience in an auto service/mechanical setting is preferred.
• Demonstrated ability to learn basic mechanical tasks.

Responsibilities

• Answer phones promptly and courteously, and schedule service appointments.
• Establish a working knowledge of Fleet Farm’s tires, parts and accessories.
• Promote and sell automotive products and services that meet customer needs.
• Develop service estimates by costing materials, supplies and labor, and calculating customer’s payment.
• Occasionally perform basic maintenance tasks such as oil changes and fluid checks.
• Assist customers with questions and handle all customer issues, ensuring superior service.
• Assist in preparations for events and promotions.
• Promote Fleet Farm loyalty programs and other initiatives.
• Ensure all services are completed with high quality and meet customer needs.

Skills

Customer service

Communication

Sales skills

Teamwork

Education

High School Diploma or GED

Job description

Mills Fleet Farm e-Commerce Enterprises, LLC is seeking an Auto Service Advisor to help customers identify vehicle needs, verify coverage, and prepare repair orders.

You will schedule service appointments, develop estimates, promote automotive products, and deliver superior customer service while learning Fleet Farm’s tires, parts and accessories lineup. Flexibility to work days, nights, weekends and holidays is required.