Auto Service Advisor – Customer Experience Champion

Group 1 Automotive, Inc.; Atlanta (GA); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) match

Paid time off

Employee stock purchase plan

Employee vehicle purchase program

Training and development

Bonuses

Job summary

Lexus of Atlanta, part of Group 1 Automotive, Inc., is seeking a high-performing Automotive Service Advisor to join our team. You will deliver outstanding service and build rapport with customers while ensuring accurate repair estimates and timely communication.

We offer competitive pay and a comprehensive benefits package, including health, dental, vision, life, and disability insurance, a 401(k) plan with company match, paid time off, an Employee Stock Purchase Plan, an Employee Vehicle

Qualifications

• Minimum 1 year of Service Advisor experience is required.
• CDK, Xtime, and TSD experience preferred.
• Product knowledge of automotive service essential.
• Attention to detail and strong communication skills.
• High school diploma or equivalent; valid driver's license.

Responsibilities

• Greet customers in a timely, friendly manner and obtain pertinent vehicle information.
• Actively promote and build rapport with the customer.
• Advise customers on the care and the value of maintaining their vehicles in accordance with manufacturers’ specifications.
• Generate and provide customer with a complete and accurate estimate of repair.
• Establish and communicate completion time of repair with customer and technician.
• Answer incoming service calls.
• Maintain and schedule service appointments.
• Comply with all federal, state, and local laws, and company policy regarding customer information and vehicles.

Skills

Interpersonal communication

Attention to detail

Basic computer skills

Strong client service orientation

Education

High School Diploma or Equivalent

Tools

CDK

Xtime

TSD

Job description

Lexus of Atlanta, part of Group 1 Automotive, Inc., is seeking a high-performing Automotive Service Advisor to join our team. You will deliver outstanding service and build rapport with customers while ensuring accurate repair estimates and timely communication.

We offer competitive pay and a comprehensive benefits package, including health, dental, vision, life, and disability insurance, a 401(k) plan with company match, paid time off, an Employee Stock Purchase Plan, an Employee Vehicle