Auto Service Advisor — Customer Care & Career Growth

WM J CASSIDY TIRE & AUTO SUPPLY LLC; Chicago (IL); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401k with matching

Paid time off

Paid holidays

Employee assistance program

Job summary

WM J CASSIDY TIRE & AUTO SUPPLY LLC is seeking a service writer to greet customers, document vehicle symptoms, and guide them through service options at our Chicagoland shop.

You will manage scheduling, prepare estimates, and communicate findings clearly, while ensuring a smooth, transparent repair experience for every customer.

Qualifications

• 1–2 years in automotive service writing, tire sales, or retail service advisor environments preferred.
• Fluent English, strong written and verbal communication.
• HS diploma or GED required.

Responsibilities

• Greet customers, document symptoms or requests, and perform initial walk-around inspections.
• Help manage the shop's appointment calendar to maintain steady workflow.
• Educate customers on tire options, fitment, treadwear, and maintenance needs.
• Create accurate estimates, check parts availability, and present repair recommendations.
• Provide regular updates to clients on status and revised completion times.
• Process invoices, collect payments, and assist with tire inventory and warranty paperwork.

Skills

Customer service

Problem solving

Client education

Multi-tasking

Adaptability

Education

High school diploma/GED

Tools

AutoServe

Phone system

Job description

Great people who are committed to doing great work!

4 th generation family owned business that’s been in business for over 110 years!

We value our people and our customers as our first priority!

Ideal Candidate

The ideal candidate for this role will be enjoy a customer facing role, problem solving, finding new ways to educate clients on ways to keep their vehicles in good shape, and a multi-tasker. This person is capable of doing a wide variety of tasks, really enjoying the change of pace and types of job responsibilities each day, so certainly someone who loves change.

Customer Intake & Consultation : Greet customers, document exact vehicle symptoms or requests, and perform initial walk-around vehicle inspections.

Efficient Scheduling : Help manage the shop's appointment calendar to ensure all service bays maintain a constant, steady workflow without excessive customer wait times.

Tire & Service Consultation : Educate customers on tire options, fitment, treadwear patterns, and necessary maintenance (e.g., alignments, brake service, fluid flushes).

Estimating & Sales : Create accurate estimates, check parts availability with local distributors, and present repair recommendations to customers clearly and transparently.

Progress Tracking : Provide regular text or phone updates to clients regarding their vehicle’s status, additional technician findings, and revised completion times.

Administrative Closeout : Process invoices, collect payments, handle cash drawer, and help manage tire inventory counts or warranty registration paperwork.

Key Qualifications:

Experience : Minimum of 1–2 years in automotive service writing, tire sales, or retail service advisor environments preferred.

Communication : Ability to translate technical automotive terms into simple, universal concepts that customers understand easily. Speak/read English fluently. Excellent verbal and written communication skills.

Technology : Proficiency with AutoServe software and multi-line phone systems.

Local Adaptation : Familiarity with seasonal driving issues, including rust, pothole-related suspension damage, and switching to winter tires.

Valid Driver’s License, ability to work in a fast paced environment

• Proven customer service.
• Proficient with computer applications and spreadsheets
  
  

Education:

High school diploma/GED is required.

Medical, dental, vision, and life insurance

Supplemental insurance options: short term disability, critical illness, cancer, hospital indemnity, and accident.

401k with matching program

Employee Assistance Program

Paid Time Off (PTO)

Paid Holidays

About Us

For over 110 years, it has been our mission at Cassidy Tire & Service to provide our customers with repair services, quality replacement parts, and name brand tires, all at affordable prices.

We are a Chicagoland family business and our success is driven by employing great people who commit every day to putting our customers first- selling them only what they need and making sure the work performed on their cars is done right the first time, every time. When you join our team, you become an important part of one of the fastest-growing, most profitable companies in the industry. Our continued growth creates promotional opportunities for top performers at all levels of the company.