Auto Repair Specialist/Technician

CARMAX INC; Town of Amherst (NY); On-site; Full time

Job summary

A leading company in the auto industry is seeking an Auto Repair Specialist/Technician to perform mechanical and cosmetic repairs on vehicles. The role involves exceptional customer service, maintaining vehicle standards, and ensuring compliance with safety regulations. Ideal candidates will have relevant certifications and a commitment to quality service.

Benefits

Paid Sick Time

Paid Vacation

Paid Holiday Time

Qualifications

• Maintain a current Refrigerant Recycling License.
• Read, interpret, and transcribe data accurately.
• Lift objects weighing up to 50lbs.

Responsibilities

• Perform mechanical and cosmetic repairs on vehicles.
• Provide exceptional customer service throughout the repair process.
• Inspect vehicles per CarMax Quality Standards.

Skills

Customer Service

Attention to Detail

Communication

Manual Dexterity

Education

NY State Motor Vehicle Inspector License

ASE Certifications in Steering and Suspension (A4)

ASE Certifications in Brakes (A5)

Tools

CarMax Electronic Repair Order

Mitchell

Job description

Join to apply for the Auto Repair Specialist/Technician role at CARMAX INC

6059 - Buffalo - 1881 Niagara Falls Boulevard, Amherst, New York, 14228

General Summary

Under general supervision, performs all processes necessary to diagnose and complete mechanical and cosmetic repairs on customer and internal CarMax vehicles following prescribed CarMax policies and procedures.

Principle Duties And Responsibilities

• Provide and maintain exceptional customer service through customer contact before, during, and after repairs as defined by CarMax “Voice of Customer” processes.
• Locate, use and control replacement parts and supply inventories.
• Use and control tools and equipment.
• Perform mechanical and cosmetic repairs, including diagnosis of all internal and external vehicle systems.
• Follow CarMax standardized work rules.
• Inspect vehicles per CarMax Quality Standards when needed.
• Complete state inspections when required.
• Maintain workplace cleanliness and organization in accordance with CarMax 5S standards.
• Review repair orders for work performed and billing accuracy.
• Manage payments received for services.
• Use proprietary and universal software systems including CarMax Electronic Repair Order and Mitchell.
• Provide functional expertise and leadership to other associates.
• Support other store activities like vehicle assessment, prepping, receiving, and transferring.

Job Specifications

Work requires ability to:

• Complete New Associate Orientation Training – Operations.
• Complete Kronos Training for Hourly Associates.
• Maintain a current Refrigerant Recycling License.
• Maintain current ASE Certifications in Steering and Suspension (A4) and Brakes (A5) where required by law.
• Read, interpret, and transcribe data accurately.
• Perform multiple duties in a high-energy, fast-paced environment.
• Lift objects weighing up to 50lbs.
• Communicate effectively with customers and associates in person and over the phone.
• Demonstrate attention to detail.
• Manual dexterity in arms and hands.
• Ensure compliance with CarMax, OSHA, and EPA policies.
• Exhibit excellent interpersonal, communication, and customer service skills.
• Possess NY State Motor Vehicle Inspector License.

Working Conditions

• Combination of office, shop, and outdoor environments, possibly in noisy or inclement weather.
• May require extended walking or standing.
• Flexible hours including nights, weekends, and holidays.
• Wearing CarMax clothing at all times while working.
• Follow all safety and environmental standards including PPE and waste disposal.
• Adhere to all company policies.

About CarMax

CarMax revolutionized the auto industry with transparency and integrity, becoming the largest used car retailer in the US with over 200 locations. Our team of 25,000+ associates is committed to customer experience, growth, diversity, and recognition as a top employer.

We are an equal opportunity employer, considering all qualified candidates without discrimination.

The Hourly Rate For This Position Is $24.60 - $48.00

Benefits

Includes paid sick, vacation, and holiday time, with specifics based on employment status and tenure. For full details, visit our Benefits website.